Customer Journey Optimisation Specialist

About Country Road GroupCountry Road Group is Australia's largest Lifestyle Brand Houses, comprising iconic brands such as Country Road, POLITIX, Trenery, Witchery and MIMCO. Our Values include being Customer Obsessed, Collaborative, Inspirational, Responsible and Dedicated to Quality.Why Work for Us?We are looking for highly motivated and passionate...

About the Role:We are seeking a Marketing Automation Expert to join our team at Bluefin Resources. As a Braze specialist, you will lead new use cases from planning to testing and rollout, collaborating closely with delivery and audience teams.Key Responsibilities:Campaign Management: Develop and execute customer journey optimisation strategies that drive...

About the RoleWe are seeking a highly skilled Digital Marketing and Customer Journey Specialist to join our team. This is an exciting opportunity for an individual who is passionate about customer journeys and has expertise in Braze.The successful candidate will play a key role in creating impactful customer journeys and campaign capabilities using our new...

Unlock Your Potential in Customer ExperienceWe're seeking a highly skilled Customer Experience Optimisation Specialist to join our team at Latitude. In this pivotal role, you'll play a key part in enhancing the financial services experience for our growing customer base.About the RoleThis is an exceptional opportunity to utilise your analytical skills and...

Xero is a pioneering platform that empowers small businesses and their advisors to thrive. Our purpose revolves around making life better for people in small business, their advisors, and communities worldwide.We foster an environment where our employees can do their best work to help small businesses succeed through innovative tools, information, and...

We are looking for a skilled Customer Journey Architect to oversee and optimise our Salesforce Marketing Cloud platform in Melbourne.About the RoleAs a key member of our team, you will be responsible for engaging customers through Email, SMS, and Push notification channels. This role involves creating compelling and relevant content while ensuring all...

Enhance your career with a leading financial services company as a Key Performance Optimisation Specialist.About UsLatitude, partners in money, is a forward-thinking organisation that offers digital payments, cards, loans, and insurance solutions to help people shop and live better. Our values - Act Right, Show Care, Be Curious - drive everything we do.We're...

As a leading global player in automation and access control, FAAC Technologies is committed to delivering exceptional customer experiences. We are seeking an experienced Customer Service Manager to join our Australian team.About the RoleThe Customer Service Manager will play a pivotal role in analysing and optimising the Order to Cash (OTC) end-to-end...

About the RoleThe Digital Insights Analyst role is a key position within our team, responsible for producing ongoing end-to-end customer journey analysis by integrating data from online and offline platforms. This involves working closely with the Digital team to provide actionable insights across the Bupa digital estate.Key ResponsibilitiesIntegration of...

We are seeking a skilled Dialler Optimisation Specialist to join our team at TAL Services Limited. This is an exciting opportunity for individuals with experience in building and optimising dialling campaigns using Genesys Cloud CX.As a Dialler Optimisation Specialist, you will be responsible for designing, building, and maintaining dialling campaigns using...

Customer Service Manager PositionThe Faac Group, a leading global player in automation and access control, is seeking an experienced Customer Experience Optimisation Lead to join our Australian operations.About the CompanyWe are dedicated to satisfying end-user needs for security, safety, and convenience. With 55 companies in 31 countries, we have a strong...

Exciting Opportunity: Customer Experience Manager WantedWe are seeking an experienced and passionate customer experience professional to lead proactive initiatives that improve customer satisfaction and drive continuous improvement across our services.As a seasoned customer experience expert, you will play a crucial role in aligning CX strategies with our...

About TransurbanAt Transurban, we're building the future of urban mobility. Our city-sized solutions create safer, smarter, and more sustainable roads to solve pressing transport challenges.Job DescriptionWe're seeking a Digital Customer Journey Architect to enhance our use of Salesforce Marketing Cloud. You'll join an innovative team working in a...

About the RoleWe are seeking a highly skilled Dialler Campaign Optimisation Specialist to join our team at Tal Services Limited. As a key member of our Outbound Contact Centre, you will be responsible for designing, building, and maintaining dialling campaigns using Genesys Cloud CX.Key ResponsibilitiesDesign and optimise dialling campaigns to achieve...

About Talent InternationalTalent International is a leading financial services organisation dedicated to delivering exceptional customer experiences.Job Description:Customer Journey Transformation LeadWe are seeking an experienced Service Design Lead to join our team and lead the creation and visualisation of customer journey maps that reflect current state,...

About the RoleThe Customer Experience Optimisation Lead is responsible for analysing and improving the Order to Cash (OTC) end-to-end processes at Faac Technologies. This includes receiving, processing, managing, and completing customer orders, as well as invoicing and accounts receivables.Key ResponsibilitiesAnalyse business inputs to the OTC processes to...

Job DescriptionAt Tal Services Limited, we are seeking a highly skilled Dialler Campaign Optimisation Specialist to join our team. As a key member of our Outbound Contact Centre, you will be responsible for designing, building, and maintaining dialling campaigns using Genesys Cloud CX.Key ResponsibilitiesDesign and optimise dialling campaigns to achieve...

Job Title: Dialler Campaign Optimisation SpecialistAbout the Role:We are seeking a highly skilled Dialler Campaign Optimisation Specialist to join our team at TAL. As a Dialler Campaign Optimisation Specialist, you will be responsible for designing, building, and maintaining dialling campaigns using Genesys Cloud CX. Your primary objective will be to...

Job Title: Dialler Campaign Optimisation SpecialistJob Summary: We are seeking a highly skilled Dialler Campaign Optimisation Specialist to join our team at TAL. As a Dialler Campaign Optimisation Specialist, you will be responsible for designing, building, and maintaining dialling campaigns using Genesys Cloud CX to achieve business objectives.Key...

Enhance Customer Experience with LatitudeLatitude is seeking an experienced Customer Experience Insights Specialist to play a key part in enhancing the financial services experience for our growing customer base. This role involves analysing and reporting on data to uncover valuable insights that drive continuous improvements to our products and services.Key...