Digital Customer Journey Architect

12 hours ago


Melbourne, Victoria, Australia Transurban Full time
About Transurban

At Transurban, we're building the future of urban mobility. Our city-sized solutions create safer, smarter, and more sustainable roads to solve pressing transport challenges.

Job Description

We're seeking a Digital Customer Journey Architect to enhance our use of Salesforce Marketing Cloud. You'll join an innovative team working in a fast-paced, Agile environment.

  • You'll design and build complex, multi-channel customer journeys in Salesforce Marketing Cloud.
  • You'll collaborate with stakeholders to gather requirements, analyze needs, and present journey designs.
  • You'll contribute to lasting changes that shape the future of cities and communities.

A Day in Your Life:

  • You'll deliver integrated multi-step journeys for onboarding new customers.
  • You'll participate in cross-functional teams to integrate projects.
  • You'll attend meetings as a subject matter expert, guiding stakeholders on journey design and build.

Your Skills & Qualifications:

  • Bachelor's degree in Business or related field.
  • Salesforce Certification - Marketing Cloud Email Specialist.
  • Experience working in Salesforce Marketing Cloud and Agile environments.

About Salary
$90,000 - $110,000 per annum (dependent on experience), plus flexible working options and benefits package including:
- 16 weeks paid parental leave,
- Learning and development opportunities,
- Health and wellbeing support,
- Share offers and insurance benefits,
- Social activities and community give-back programs,
- Paid volunteer days.

What We Offer

We offer a range of flexible working and leave options, so you can balance your work and life commitments. We embrace diversity and treat everyone with fairness, consideration, and respect. If you require any adjustments or support during the recruitment process, please contact us.



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