Senior Customer Experience Manager

2 weeks ago


Canberra, ACT, Australia Canon Full time
About the Role

We are seeking a skilled Senior Customer Experience Manager to join our team at Canon. This is an excellent opportunity for someone who wants to build on their customer service skills and move into a leadership role.

The successful candidate will establish and maintain a day-to-day relationship with our government and corporate clients, providing exceptional administration services. The scope of the role includes:

  • Developing an understanding of the customer's business needs to anticipate and generate additional revenue.
  • Ensuring team/site productivity, customer, and employee engagement targets are achieved through operational management and effective leadership.
  • Performing daily operational/administration tasks as necessary, ensuring quality assurance standards are met.
  • Ensuring service excellence through quality assurance and assisting with business process reviews.
  • Assisting with monthly customer reports, including supplier invoicing and cost centre allocation.

About You

As a seasoned professional in the retail or hospitality sector, you're looking for a new challenge in a corporate environment. Perhaps you have experience leading a small team or have always wanted to be in a leadership role. Ideally, you possess excellent administrative, time management, and organizational skills, with a strong customer service mindset that drives you to deliver and exceed client expectations.

Key Skills and Experience Include:

  • Exceptional customer service skills.
  • Good knowledge of MS Office and ability to quickly learn new technologies.
  • A great attitude and enthusiasm to learn new skills.

Estimated Salary: $60,000 - $80,000 per annum



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