Customer Experience Manager

1 week ago


Canberra, ACT, Australia Cisco Full time
About the Role

We're seeking a skilled CX Strategist to join our team at Cisco. As a key player in our Customer Experience (CX) team, you will play a pivotal role in driving the successful adoption and utilization of our technologies and services within our customer organizations.

As a CX Strategist, you will be responsible for ensuring we deliver customer-aligned outcomes. You will engage with both executives and technical partners within the customer, understanding their business challenges and objectives. Your goal will be to develop strategies that will enable our customers to maximize the value of their Cisco technology investments.

Key Responsibilities

* Drive adoption of software, services, and value realization leading to successful renewal and growth.
* Develop and maintain strong executive and technical influence with customers.
* Advocate for the customer within Cisco, ensuring their needs are met and that they receive a high-quality customer experience.
* Accountable for financials, including services revenue and margin, and making needed strategic financial decisions.
* Build and implement Technical Adoption Plans in partnership with our CSS team.
* Lead Customer Value Workshops and QBRs to review adoption progress and drive customer outcomes.

About You

* 7+ years of experience in the technology industry, with a good understanding of financials.
* Demonstrated ability to build relationships with customers.
* Ability to drive cross-functional teams to deliver customer outcomes.
* NV1 or NV2 clearance for consulting with our customers.

About Us

At Cisco, we're committed to placing our customers at the center of everything we do. We're reshaping our CX Operating Model to deliver more personalized, proactive, and predictive interactions. As a key player in this journey, you will help our customers maximize the value of their Cisco technology investments.

We celebrate diversity and believe that varied perspectives drive innovation and excellence. You'll collaborate with cross-functional teams focused on technology service delivery and software adoption, leveraging data-driven insights to create a seamless customer experience.

If you're passionate about making a difference and eager to be at the forefront of CX innovation, we encourage you to apply for this exciting opportunity.

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