Customer Experience Manager

1 week ago


Canberra, ACT, Australia T2 Tea Full time

About the Role

We are seeking an experienced Customer Experience Manager to join our team at T2 Tea in Belconnen.

As a key member of our management team, you will assist the Store Manager with the day-to-day operations of the store, including leading the team, visual merchandising, managing deliveries and stock.

You will be responsible for coaching the team to deliver exceptional customer experiences, ensuring seamless shopping experiences throughout the store.

Additionally, you will support the Store Manager in achieving sales targets and managing controllable costs for the store.

In the absence of a Store Manager on duty, you will lead the store and team.

You will also be responsible for supporting the training of the team in customer service, product knowledge, and operational responsibilities.

Furthermore, you will encourage development within the team by providing timely feedback.

The ideal candidate will have great communication skills, strong time management and organisational skills, and previous experience as a team leader or manager.

Key Responsibilities

  • Lead the team and manage day-to-day store operations
  • Coach the team to deliver exceptional customer experiences
  • Support the Store Manager in achieving sales targets and managing controllable costs
  • Lead the store and team in absence of a Store Manager on duty
  • Support the training of the team
  • Encourage development within the team

Requirements

  • Previous experience as a team leader or manager
  • Great communication skills
  • Strong time management and organisational skills

What We Offer

  • Competitive salary
  • Bonus earning potential with Performance Based Incentive Program + Monster Sales Monthly Incentive Program
  • Up to 50% off all things brewing, storing, stirring, and sipping
  • Swap Public Holidays Program
  • T2 Heroes Awards: annual overseas Tea Trip
  • Events Active Social Calendar
  • Well-being Initiatives
  • Employee Assistance Program (EAP)

About Us

T2 Tea is a B Corp Certified Organisation that values courage, curiosity, creativity, passion, generosity, and accountability.

We celebrate our tea-mates' uniqueness and love the character they infuse into the T2 brand.



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