Client Service Expert

1 day ago

Sydney, New South Wales, Australia beBeeCoordinator Full time $60,000 - $84,000
Job Overview

The role of a Client Support Coordinator is pivotal in ensuring seamless campaign delivery, accurate administration, and exceptional client service.

Key Responsibilities:
  • Process client orders and media bookings with accuracy and efficiency.
  • Coordinate media schedules across print, digital, and audio platforms.
  • Maintain organised documentation and up-to-date CRM records, including client contact details and sales activities.
  • Upload and manage contract documentation in internal systems.
  • Support digital campaign setup and monitor performance in collaboration with Ad Operations.
  • Communicate creative specifications and deadlines to clients, and follow up on outstanding materials to meet campaign timelines.
  • Prepare and deliver comprehensive post-campaign reporting, including screenshots and tearsheets.
  • Manage client correspondence regarding schedules, materials, approvals, and campaign progress.
  • Liaise with internal departments to ensure smooth delivery and alignment across teams.
  • Contribute to process improvement initiatives that enhance efficiency and the client experience.
Required Qualifications:
  • Experienced in providing administrative support, ideally within a media, sales, or client-focused environment.
  • Client-oriented, professional, and responsive in managing requests and communications.
  • Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
  • Comfortable working with CRM systems and internal booking platforms.
  • Proficient in generating reports, managing spreadsheets, and preparing client-ready documents.
  • A strong communicator and collaborative team player with a keen attention to detail.

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