Client Service Expert

2 days ago

Sydney, New South Wales, Australia beBeeSupport Full time $80,000 - $120,000

As a Client Support Specialist, you play a crucial role in delivering exceptional client experiences. You will work closely with clients to build trust and understand their situations with empathy and professionalism.

You will use your investigative skills to identify the root cause of issues and deliver mutually beneficial solutions. Quality resolutions are provided, and insights are shared to improve our processes.

The role involves ongoing communication via phone and email until cases are resolved. You must have strong ability to identify potential risks and proactively resolve them.

Excellent written and verbal communication skills are essential to investigate matters thoroughly. Motivation and effectiveness in fast-paced, deadline-driven team environments are also required.

Experience in financial services, especially with complaint processes, is highly regarded. We welcome applicants who are inspired to build a better future with us.

Benefits

  • Wellbeing leave day per year
  • Up to 5 additional service bonus leave days annually
  • Up to 20 weeks' paid parental leave for primary caregivers, with transition leave upon return, and 6 weeks for non-primary caregivers
  • 2 days paid volunteer leave and donation matching
  • Up to 12 months' gender affirmation leave, including 6 weeks paid
  • Access to Employee Assistance Program and wellbeing benefits (health checks, flu vaccinations)
  • Salary packaging options
  • Learning and development opportunities, including professional membership reimbursements
  • Flexible working arrangements, depending on role
  • Reimbursement for work-from-home equipment

About Our Business

We are dedicated to fostering a diverse, equitable, and inclusive workplace. We encourage applications from all backgrounds and welcome all identities.

Our Commitment

We are committed to providing reasonable adjustments during recruitment and employment. Please contact us if you need additional support or accommodations.

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