Client Service Expert

1 day ago


Sydney, New South Wales, Australia beBeeService Full time $57,000 - $57,200
Job Title: Client Service Expert

Role Overview:

We are seeking a skilled client service professional to provide exceptional support and facilitate access to services for our clients.

Key Responsibilities:

  • Proactively manage assigned clients, ensuring a superior level of service and facilitating access to our services.
  • Promptly answer calls from all clients and manage appointments and appointment-related inquiries in line with our procedures.
  • Deliver exceptional client service and liaison to our key stakeholders.
  • Actively promote new services to assigned existing clients.

Qualifications:

  • A minimum of 2 years' experience in an inbound/outbound phone-based client service role (preferably in the medical or insurance industry).
  • Highly organized and able to multitask effectively.
  • Excellent attention to detail.
  • A problem-solving and proactive attitude.
  • Strong skills in Microsoft Office, proficiency in Word and Excel, strong numeracy skills, accurate data entry and typing skills, and strong database management skills.
  • A proven ability to work within a team.
  • Knowledge of medical terminology, workers compensation, personal injury; processes/legislation, medicolegal, and/or life insurance industry experience would be desirable but not essential.

About Our Organization:

We value diversity, inclusivity, and accessibility and are committed to creating a workplace where everyone feels welcome and valued.



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