Client Service Specialist

3 days ago

Sydney, New South Wales, Australia beBeeClientSuccess Full time $80,000 - $110,000
Job Overview:

The Client Success Officer is a vital role within our team, focused on delivering exceptional client experiences and services.

This position involves working closely with clients and internal stakeholders to anticipate and address challenges or queries, providing solutions to increase client satisfaction.

Key responsibilities include coordinating day-to-day client servicing, including onboarding, training, adoption, retention, and offboarding, as well as serving as the voice of the customer within the organization.

In addition, the Client Success Officer will be responsible for centralised client activities, including proposal support, account plans, contract governance, and compliance.

Furthermore, this role involves working internally to provide expert support for client queries and issues, identifying process improvement initiatives, and educating clients on how to optimise products and services.

Required skills and qualifications include:

  • Passion for enabling excellent client outcomes
  • Ability to adapt and thrive in a rapidly changing business environment
  • Proven experience in operational service delivery management
  • Skills in creating insightful presentations and experience in working with tenders/proposals
  • Experience and understanding of the payments/retail banking environment (desirable)

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