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Student Engagement Officer

2 months ago

Brisbane, Queensland, Australia CQUniversity Australia Full time

Job Summary

CQUniversity Australia is seeking an experienced customer service professional to join our Student Engagement Team as a Student Engagement Officer - Customer Service. This role will provide support and advice to clients, face-to-face and via email, and will be responsible for resolving day-to-day queries and triaging enquiries to others.

Key Responsibilities

  • Provide exceptional customer service to students, staff, and external stakeholders
  • Respond to and resolve customer inquiries in a timely and professional manner
  • Work collaboratively with the Student Engagement Team to provide support and advice to clients
  • Develop and maintain knowledge of university policies and procedures
  • Participate in training and professional development opportunities to enhance skills and knowledge

Requirements

  • Experience working in a customer service role, preferably in an education or training environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Proven problem-solving skills and ability to work collaboratively with others

What We Offer

  • 6 weeks annual leave
  • Generous carers and parental leave
  • 17% superannuation
  • Fantastic staff professional/career development opportunities
  • Access to an Employee Assistance Program

About CQUniversity Australia

CQUniversity Australia is a leading provider of higher education and vocational training, with a strong commitment to quality education and research. We are seeking a professional and customer-focused individual to join our team and contribute to the delivery of exceptional student experiences.