Member Engagement Officer

1 month ago

Brisbane, Queensland, Australia Royal Automobile Club Of Queensland Full time
Member Engagement Officer Job Description

At Royal Automobile Club Of Queensland, we're seeking a highly skilled Member Engagement Officer to join our team. As a key member of our Member Engagement team, you'll be responsible for delivering exceptional customer experiences and building lasting relationships with our members.

Key Responsibilities:

  • Engage with members in a empathetic and understanding manner, focusing on their unique needs and preferences.
  • Communicate effectively to meet member expectations and provide tailored solutions across our range of products and services.
  • Maintain up-to-date knowledge of RACQ's products, services, and policies to provide accurate information and support.
  • Contribute to a positive team culture and work collaboratively with colleagues to achieve shared goals.

About You:

  • You're passionate about sales and customer service, with a drive for excellence and a focus on delivering exceptional results.
  • You possess excellent communication skills, with a strong ability to listen and problem-solve.
  • You're a team player with a positive attitude and a commitment to delivering outstanding customer experiences.

What We Offer:

  • A competitive rate of pay, plus super and penalty rates.
  • A range of flexible working options, including hybrid WFH arrangements and rotating shifts.
  • Opportunities for professional development and growth, with access to in-house training programs and a digital learning platform.
  • A supportive and inclusive work environment, with a focus on diversity and inclusion.

How to Apply:

If you're a motivated and customer-focused individual with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter outlining your experience and qualifications.

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