Senior Customer Service Manager
2 weeks ago
Transform Customer Experience
As a Senior Customer Service Manager at Qantas Group, you will drive high energy and enthusiasm while leading a dynamic team of Customer Service professionals. Your role will be to champion a culture of exceptional service, ensuring the premium delivery of customer duties across the team.
Key Responsibilities:
- Coordinate the daily operation of the QantasLink Sydney Team
- Take ownership of decisions relating to customer issues and act as a point of escalation
- Develop and maintain a thorough understanding of aviation requirements, legislation, and compliance
- Work collaboratively with the team to achieve customer satisfaction and operational excellence
What We Offer:
- Heavily discounted air travel within Australia and across the globe
- Flexible leave options, including 18 weeks paid parental leave
- Access to thousands of rewards through our partnerships
- A supportive and inclusive work environment
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