Senior Customer Service Manager

2 weeks ago


Sydney, New South Wales, Australia Qantas Group Full time

Transform Customer Experience

As a Senior Customer Service Manager at Qantas Group, you will drive high energy and enthusiasm while leading a dynamic team of Customer Service professionals. Your role will be to champion a culture of exceptional service, ensuring the premium delivery of customer duties across the team.

Key Responsibilities:

  • Coordinate the daily operation of the QantasLink Sydney Team
  • Take ownership of decisions relating to customer issues and act as a point of escalation
  • Develop and maintain a thorough understanding of aviation requirements, legislation, and compliance
  • Work collaboratively with the team to achieve customer satisfaction and operational excellence

What We Offer:

  • Heavily discounted air travel within Australia and across the globe
  • Flexible leave options, including 18 weeks paid parental leave
  • Access to thousands of rewards through our partnerships
  • A supportive and inclusive work environment


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