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Leader In Customer Engagement And Experience
2 weeks ago
The Manager, Customer Engagement and Experience role is pivotal in driving customer satisfaction and building meaningful connections across all Council sections.
Key Responsibilities:
- Lead the Customer Engagement and Experience team to achieve high performance results.
- Provide ongoing leadership, strategic direction, management, and coordination to meet business objectives.
- Collaborate with staff to drive engagement and improve service levels.
- Contribute to the establishment of long-term customer service programs and initiatives.
Requirements:
- Relevant degree qualification and extensive experience in service areas.
- Significant people leadership experience including leading staff through change.
- Ability to contribute to the development of strategic plans and initiatives.
Benefits:
- A positive and supportive work environment.
- Opportunities for growth and career development.
- Recognition and reward programs.
- Employee assistance programs.
