Customer Experience and Engagement Manager

1 day ago

Sydney, New South Wales, Australia beBeeCustomerEngagement Full time $114,286 - $138,857

Customer Engagement and Experience Leader Job Summary:

This position offers an exciting opportunity to drive customer satisfaction, build meaningful connections, and lead teams that thrive with every customer touchpoint.

About the Opportunity:

We are seeking a seasoned leader to manage our Customer Engagement and Experience Team. The successful candidate will bring their expertise in service delivery, people leadership, communication, and interpersonal skills to provide ongoing leadership, strategic direction, management, and coordination.

Main Responsibilities:

  • Lead the Customer Engagement and Experience team in delivering exceptional customer experiences across all sections of the organization.
  • Reporting to senior management, you will bring your ideas, energy, and customer-first mindset to develop and enhance team capabilities and performance.
  • Demonstrate extensive experience in service areas of responsibility, including project management, budgeting, and team development.
  • Contribute to the establishment of long-term customer service programs, plans, and initiatives to improve service levels and ensure standards are met by staff under your control.

Requirements:

  • Degree-level qualification in a relevant field and extensive demonstrated experience in service areas of responsibility.
  • Postgraduate qualifications and Class C Drivers Licence are desirable.

About Us:

We deliver exceptional services to our community and seek opportunities to strengthen our service delivery.

What We Offer:

  • A positive and supportive work environment.
  • Benefits to support, reward, and engage our workforce, including learning and development programs, recognition, health and wellbeing initiatives, and employee assistance programs.

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