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Hotel Operations Manager

1 month ago

Mount Isa, Queensland, Australia Skilled Jobs Australia Full time
Hotel Operations Manager

Skilled Jobs Australia is seeking a highly skilled Hotel Operations Manager to join our team in Mount Isa, Qld.

The successful candidate will be responsible for managing the hotel's front office operations, ensuring a reputation as a market leader in individualised customer-focused service.

  • Key Responsibilities:
  • Effective supervision of all reservations, guest arrivals, and departures to ensure room allocations and check-in/check-out processes follow set procedures and are customer-focused.
  • Driving sales and marketing targets within the front office team based on key deliverables set by the sales department.
  • Full utilisation of the front office system to ensure accuracy in use and produce a range of accurate reports to meet operational needs.
  • Supervision of lobby services to ensure guest arrivals and departures are as efficient as possible.
  • Regular liaison with maintenance to ensure maintenance requests are completed quickly, focusing on guest needs as a priority.
  • Operation of an effective night audit function, receivables, and reporting, with accuracy and attention to detail being paramount while maintaining customer focus.
  • Preparation of front office recurring reports, commenting on key performance indicators.
  • Support housekeeping to ensure room cleanliness standards are maintained while meeting productivity goals.
  • Support maintenance to ensure room standards, public areas, and resort assets are maintained while meeting productivity goals.
  • Ensure public areas are clean and well-presented with regular monitoring.
  • Adhere to WHS and compliance procedures and policies.

Requirements:

  • Salary: $85-$90,000 + super