Executive Hotel Operations Manager

5 days ago

Upper Mount Gravatt, Queensland, Australia Mercure Full time
Job Description

We are seeking a dynamic and experienced Executive Hotel Operations Manager to join our team at Mercure Brisbane Garden City.

About the Role

  • Assist and oversee the day-to-day operations of the Front Office team, working closely with housekeeping, maintenance, and Food & Beverage teams.
  • Supervise and monitor team members with true leadership ability that motivates the entire team.
  • Take initiative to ensure all interactions with our guests are positive and productive.
  • Ensure the smooth and efficient running of the Hotel's operation in the absence of the General Manager/Front Office Manager, providing exceptional customer service.
  • Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
  • Provide management support and presence visible on Front Desk and in the lobby during key times throughout the day.
  • Process and assist with check-in and check-out of guests when needed.
  • Respond to and coordinate emergency situations.
  • Assist with preparation and service of all-day dining orders and cafe orders, and assist in the restaurant when needed.

About You

  • A relevant experience in the hotel industry is essential.
  • You have a strong working knowledge of Microsoft Outlook, Microsoft Office, and Opera.
  • Guest obsessed focus is required.
  • Ability to navigate through change and provide quick thinking solutions should problems arise.
  • Leadership qualities, with the ability to extend yourself to assisting your colleagues where needed, maintaining high levels of communication with other departments.
  • Clear and confident communication skills – both written and verbal.
  • You hold a valid Responsible Service of Alcohol certificate, First Aid, and Food Safety Supervisor training.
  • Ability to work across a rotating roster including mornings, evenings, and weekends.

What We Offer

  • An estimated salary range for this role is between $65,000 - $85,000 per annum, depending on experience.
  • The opportunity to Work Your Way, Learn Your Way, and experience Benefits Your Way at Accor.
  • Ability to contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation.
  • Work alongside passionate industry professionals.
  • Mentored by experienced Accor Hospitality professionals who want to see you succeed.

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