Hotel Operations Manager

4 weeks ago


Upper Mount Gravatt, Queensland, Australia MERCURE Full time

Hotel Operations Manager

We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at MERCURE. As a key member of our Front Office team, you will be responsible for ensuring the smooth and efficient running of the hotel's operation, providing exceptional customer service to our guests, and leading a team of dedicated professionals.

Key Responsibilities:

  • Assist and oversee the day-to-day operations of the Front Office team, working closely with housekeeping, maintenance, and Food & Beverage teams.
  • Supervise and monitor team members, providing guidance and support to ensure excellent customer service.
  • Take initiative to resolve guest complaints and challenges, ensuring a positive and productive experience for all.
  • Act as a leader and role model, demonstrating a guest-obsessed focus and a commitment to excellence.
  • Process and assist with check-in and check-out of guests, responding to and coordinating emergency situations as needed.

Requirements:

  • Relevant experience in the hotel industry, with a strong working knowledge of Microsoft Outlook, Microsoft Office, and Opera.
  • Guest-obsessed focus, with the ability to navigate change and provide quick thinking solutions.
  • Leadership qualities, with the ability to extend yourself to assisting colleagues and maintaining high levels of communication with other departments.
  • Clear and confident communication skills, both written and verbal.
  • Hold a valid Responsible Service of Alcohol certificate, First Aid, and Food Safety Supervisor training.
  • Ability to work across a rotating roster, including mornings, evenings, and weekends.

What's in it for you:

  • An opportunity to work with a passionate team of industry professionals, dedicated to delivering exceptional customer service.
  • A chance to develop your skills and knowledge, with the support of experienced Accor Hospitality professionals.
  • A rewarding and challenging role, with opportunities for growth and development.


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