Hotel Operations Manager

6 days ago


Mount Isa, Queensland, Australia Skilled Jobs Australia Full time

At Skilled Jobs Australia, we are seeking a highly skilled Hotel Operations Manager to join our team in Mount Isa, QLD.

The successful candidate will be responsible for the effective management of the hotel's Front Office operation, ensuring a reputation as a market leader in individualised customer-focused service.

  • Key Responsibilities:
  • Supervise reservations, guest arrivals, and departures to ensure room allocations and check-in/check-out processes follow set procedures and are customer-focused.
  • Drive sales and marketing targets within the Front Office team based on key deliverables set by the Sales Department.
  • Utilise the Front Office system to ensure accuracy and produce a range of reports to meet operational needs.
  • Supervise lobby services to ensure guest arrivals and departures are efficient.
  • Liaise with Maintenance to ensure maintenance requests are completed quickly, focusing on guest needs as a priority.
  • Operate an effective night audit function, receivables, and reporting, with accuracy and attention to detail being paramount while maintaining customer focus.
  • Prepare Front Office recurring reports, commenting on key performance indicators.
  • Support Housekeeping to ensure room cleanliness standards are maintained while meeting productivity goals.
  • Support Maintenance to ensure room standards, public areas, and resort assets are maintained while meeting productivity goals.
  • Ensure public areas are clean and well-presented, with regular monitoring.
  • Adhere to WHS and Compliance procedures and policies.

Requirements:

  • Salary: $85,000 - $90,000 + super


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