Hotel Operations Manager

4 weeks ago


Mount Isa, Queensland, Australia Skilled Jobs Australia Full time

Mount Isa Qld

 

About the Role:

We are seeking a skilled Front Office Manager to lead our hotel's front desk operation and drive sales targets. The ideal candidate will have excellent leadership skills, be customer-focused, and possess strong analytical abilities.

Key Responsibilities:
  • Front Office Management: Manage the front office operation to achieve high levels of customer satisfaction and market leading service standards.
  • Reservations and Guest Services: Effectively supervise reservations, guest arrivals, and departures to ensure seamless check-in/check-out processes.
  • Sales and Marketing: Collaborate with the sales department to drive revenue growth through effective sales strategies and target achievement.
  • Operational Efficiency: Ensure the efficient use of the front office system, maintaining accuracy and producing reports to meet operational needs.
  • Lobby Services: Supervise lobby services to ensure guest arrivals and departures are handled efficiently.
  • Maintenance Liaison: Regularly liaise with maintenance to ensure timely completion of requests, prioritizing guest needs.
  • Night Audit Function: Operate an effective night audit function, ensuring accurate receivables and reporting while maintaining customer focus.
  • Reporting and Analysis: Prepare regular reports on key performance indicators and provide insights for improvement.
  • Collaboration: Support housekeeping and maintenance teams to maintain room cleanliness and public area standards while meeting productivity goals.
  • WHS and Compliance: Adhere to WHS and compliance procedures and policies.

 

$85,000 - $90,000 per annum + superannuation benefits.



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