Hotel Operations Manager
4 weeks ago
Mount Isa Qld
About the Role:
We are seeking a skilled Front Office Manager to lead our hotel's front desk operation and drive sales targets. The ideal candidate will have excellent leadership skills, be customer-focused, and possess strong analytical abilities.
Key Responsibilities:- Front Office Management: Manage the front office operation to achieve high levels of customer satisfaction and market leading service standards.
- Reservations and Guest Services: Effectively supervise reservations, guest arrivals, and departures to ensure seamless check-in/check-out processes.
- Sales and Marketing: Collaborate with the sales department to drive revenue growth through effective sales strategies and target achievement.
- Operational Efficiency: Ensure the efficient use of the front office system, maintaining accuracy and producing reports to meet operational needs.
- Lobby Services: Supervise lobby services to ensure guest arrivals and departures are handled efficiently.
- Maintenance Liaison: Regularly liaise with maintenance to ensure timely completion of requests, prioritizing guest needs.
- Night Audit Function: Operate an effective night audit function, ensuring accurate receivables and reporting while maintaining customer focus.
- Reporting and Analysis: Prepare regular reports on key performance indicators and provide insights for improvement.
- Collaboration: Support housekeeping and maintenance teams to maintain room cleanliness and public area standards while meeting productivity goals.
- WHS and Compliance: Adhere to WHS and compliance procedures and policies.
$85,000 - $90,000 per annum + superannuation benefits.
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