Hotel Operations Manager

3 weeks ago

Upper Mount Gravatt, Queensland, Australia Mercure Full time

Job Title: Assistant Hotel Manager

Job Summary:

We are seeking an energetic and enthusiastic Assistant Manager to ensure the smooth and efficient running of the Hotel's operation with a high level of customer service provided at all times.

Key Responsibilities:

  • Assist and oversee the day-to-day operations of the Front Office team and working closely with housekeeping, maintenance and Food & Beverage team
  • Supervise and monitor team members with true leadership ability that motivates the entire team.
  • Take initiative to ensure all interactions with our guests are positive and productive.
  • Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager/Front Office Manager with a high level of customer service provided at all times.
  • Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
  • Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
  • Process and assist with check-in and check-out of guests when needed.
  • Respond to and coordinate emergency situations.
  • Assist with preparation and service of all-day dining orders and cafe orders and assist in the restaurant when needed.

Requirements:

Your experience and skills include:

  • Relevant experience in the hotel industry.
  • Strong working knowledge of Microsoft Outlook, Microsoft Office and Opera.
  • Guest obsessed focus.
  • Ability to navigate through change and provide quick thinking solutions should problems arise.
  • Leadership qualities, with the ability to extend yourself to assisting your colleagues where needed, maintaining high levels of communication with other departments.
  • Clear and confident communication skills – both written and verbal.
  • Hold a valid Responsible Service of Alcohol certificate, First Aid and Food Safety Supervisor training.
  • Ability to work across a rotating roster including mornings, evenings and weekends.

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