Hospitality Manager

2 days ago

Melbourne, Victoria, Australia Frontline Recruitment Full time
Role Overview

We are seeking a highly motivated and experienced Duty Manager to lead our front-of-house team in delivering exceptional customer service. As a key member of our management team, you will be responsible for overseeing the daily operations of our popular pub, ensuring that both the front-of-house and back-of-house teams deliver top-quality service.

About the Role
  • Supervise day-to-day operations, ensuring the pub runs smoothly during your shift.
  • Lead, motivate, and support the front-of-house team to deliver excellent customer service.
  • Manage staff scheduling, breaks, and shift handovers.
  • Handle customer complaints and resolve issues efficiently to maintain a high standard of service.
  • Monitor cleanliness and ensure the venue meets health, safety, and hygiene standards.
  • Oversee bar and kitchen operations, ensuring quality control of food and beverages.
  • Handle cash management, daily takings, and ensure accurate financial reporting.
  • Assist in stock control, ordering, and inventory management.
  • Support staff training and development to improve performance and customer satisfaction.
Requirements
  • Proven experience in a similar style venue.
  • Strong leadership skills with the ability to manage and motivate a team.
  • Excellent communication and interpersonal skills.
  • Well groomed, upbeat and friendly persona.
  • Strong passion for food and drinks.
  • A desire to provide an exceptional customer experience and lead by example.
  • Flexibility to work evenings, weekends, and public holidays.
  • Hold a current RSA.
Benefits
  • Estimated salary: $72,000 - $82,000 per annum + superannuation.
  • Competitive salary package.
  • Opportunities for professional growth and career advancement.
  • A supportive, friendly, and family-oriented management team.
  • Fair and flexible roster.

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