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Customer Journey Specialist

2 months ago

Sydney, New South Wales, Australia International Netherlands Group Full time
{"title": "Customer Journey Expert", "description": "About the Role

We are seeking a highly skilled Customer Journey Expert to join our Business Banking Tribe. As a key member of our team, you will be responsible for identifying customer pain points and developing solutions to streamline customer processes.

Key Responsibilities
  • Operational, Regulatory and Compliance Risk activities, including non-financial risk & reporting, events, issues, PARP's, RCSA's, So X, KCT & audits.
  • Assist to develop and enhance products in a profitable & appropriate way to achieve business goals.
  • Develop and enhance tools and processes to meet evolving business, legislative & regulatory needs, & support efficient operations of the team.
  • Drive & coordinate Product & Regulatory changes across Business Banking.
  • Develop and produce regular reporting to support Front Office teams in proactively managing the portfolios.
Requirements
  • 5-10 years' experience in a banking or financial services role working in an agile environment.
  • Understanding of regulatory & compliance regimes (APRA, ECB, AML/KYC, Privacy, Banking Code of Practice).
  • Strong relationship skills, able to liaise with a diverse group of stakeholders.
  • Experience in aspects of the customer journey, e.g., product, process, channel & risk.
  • Strong analytical and research skills.
  • Sound knowledge of credit & non-financial risk.
About Us

At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too. We've built a culture that's fun, friendly and supportive – it's the kind of place where you can be yourself and make the most of whatever you have to offer.

", "lang_code": "en-US"}