Sleep Health Journey Specialist
2 weeks ago
About the Role:
This position focuses on the sleep health journey of our consumers, understanding their engagement pathways and offering needs-based solutions through ResMed's sleep health product range.
As a key member of the Australian Consumer Care Centre team, you will provide front-line support to new and existing consumers across Australia, utilizing phone, email, video calls, SMS, social media, and live chat to deliver a gold-star consumer experience.
Key Responsibilities:
- Create a seamless consumer experience across all interactions and pathways, striving to meet consumer needs in the first point of contact.
- Identify, handle, and convert sales opportunities confidently by engaging with consumers to find the right combination of products and services to meet their needs.
- Actively promote ResMed product and service offerings to existing and potential consumers, including promotions, product releases, partnerships, and self-service options.
- Demonstrate a strong sense of ownership of the consumer's omni-channel experience, nurturing a pipeline from initial enquiries through to processing sales and after-sale support.
- Advocate for and educate consumers on the continued usage of ResMed products and services throughout their sleep health journey, creating consumer advocates along the way.
- Strong commitment and drive to achieve weekly, monthly, and quarterly sales targets while providing a gold-star consumer experience.
- Actively participate in continuous improvement projects and their implementation within the Direct to Consumer Channel.
About You:
To succeed in this role, you will have:
- 3 years' sales experience in a fast-paced inbound or outbound telesales environment.
- Technological literacy (MS Office, CRM, and phone systems).
- Strong communication skills (written and verbal) and exceptional active listening abilities.
- Demonstrated ability to convert potential leads to sales.
- Experience working towards and achieving targets.
- Willingness to embrace change and commitment to continuous improvement.
- Aptitude for problem-solving, dealing with difficult consumers while staying solution-focused.
- Ability to work autonomously, interpret instructions, and follow processes and procedures.
- Flexibility to work a variety of shifts, including weekends.
- A self-starter with the ability to work in varied environments.
What We Offer:
ResMed offers flexible/hybrid work arrangement options, employee stock purchase plans, employee assistance programs, paid parental leave, volunteer leave, carers leave, and more.
-
Sleep Health Journey Specialist
4 weeks ago
Sydney, New South Wales, Australia ResMed Full timeAbout the RoleThis is an exciting opportunity to join ResMed's Australian Consumer Care Centre team as a Sleep Health Journey Specialist. In this role, you will play a critical part in supporting consumers across Australia in their sleep health journey, providing needs-based solutions to help them achieve a better night's sleep.Key ResponsibilitiesCreate a...
-
Sleep Health Journey Specialist
4 weeks ago
Sydney, New South Wales, Australia ResMed Full timeAbout the RoleThis is an exciting opportunity to join ResMed's Australian Consumer Care Centre team as a Sleep Health Journey Specialist. In this role, you will play a critical part in supporting consumers across Australia in their sleep health journey, providing needs-based solutions to help them achieve their best sleep.Key ResponsibilitiesCreate a...
-
Sleep Health Journey Specialist
1 month ago
Sydney, New South Wales, Australia ResMed Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our Australian Consumer Care Centre team as a Sleep Health Journey Specialist. In this role, you will play a critical part in helping our consumers achieve a better night's sleep through our sleep health product range.Key ResponsibilitiesCreate a gold-star consumer...
-
Sleep Health Journey Specialist
3 weeks ago
Sydney, New South Wales, Australia ResMed Full timeAbout the Role:This position focuses on supporting consumers in their sleep health journey, providing needs-based solutions through ResMed's sleep health product range.As a key member of the Australian Consumer Care Centre team, you will provide front-line support to new and existing consumers across Australia, engaging with them through various channels to...
-
Sleep Health Journey Coach
3 weeks ago
Sydney, New South Wales, Australia ResMed Full timeAbout the Role:This role is focused on supporting consumers in their sleep health journey, providing needs-based solutions to help them achieve better sleep outcomes. As a key member of the Australian Consumer Care Centre team, you will be responsible for delivering exceptional customer experiences across various touchpoints, including phone, email, video...
-
Sleep Health Journey Coach
3 weeks ago
Sydney, New South Wales, Australia ResMed Full timeAbout the RoleThis is an exciting opportunity to join ResMed's Australian Consumer Care Centre team as a Sleep Health Journey Coach. In this role, you will be responsible for providing front-line support to new and existing consumers across Australia, helping them to achieve their sleep health goals.Key ResponsibilitiesProvide exceptional customer service...
-
Sleep Health Journey Coach
2 weeks ago
Sydney, New South Wales, Australia ResMed Full timeAbout the Role:This position will focus on the sleep health journey of our consumers, understanding the various pathways they can engage with and providing needs-based solutions to help them achieve their best sleep health through our product range.Working within ResMed's Australian Consumer Care Centre team, this role provides front-line support to new and...
-
ResMed Sleep Health Coach
4 days ago
Sydney, New South Wales, Australia ResMed Full timeJob DetailsAs a key member of ResMed's Australian Consumer Care Centre team, you will be responsible for providing front-line support to new and existing consumers across Australia, helping them achieve a better night's sleep.Key Responsibilities• Create a gold star consumer experience by engaging with consumers via phone, email, video call, SMS, social...
-
Account Manager Sleep Specialist
2 weeks ago
Sydney, New South Wales, Australia Philips Full timeJob TitleAccount Manager Sleep Specialist – NSW Central (Sydney Metro)Job DescriptionAt Philips, we're dedicated to improving the lives of 3 billion people by 2025. Our Sleep and Respiratory business is passionate about providing solutions that lead to healthier patients, healthier practices, and healthier businesses.Your OpportunityWe're seeking an...
-
Sleep Apnea Account Manager
4 weeks ago
Sydney, New South Wales, Australia Philips Full timeJob Title:Account Manager - Sleep and Respiratory SolutionsJob Description:Philips is a leading global healthcare company dedicated to improving the lives of millions of people worldwide. We are seeking an experienced Account Manager to join our team in Sydney, Australia, to drive the growth of our Sleep and Respiratory business.Your Opportunity:As an...
-
Sleep Apnea Account Manager
4 weeks ago
Sydney, New South Wales, Australia Philips Full timeJob Title:Account Manager - Sleep and Respiratory SolutionsJob Description:Philips is a leading global healthcare company dedicated to improving the lives of millions of people worldwide. We are seeking an experienced Account Manager to join our team in Sydney, Australia, to drive the growth of our Sleep and Respiratory business.Your Opportunity:As an...
-
Product Director
4 weeks ago
Sydney, New South Wales, Australia ResMed Full timeTransforming the Future of Sleep HealthAt ResMed, we're shaping the future of healthcare, and we're looking for a visionary leader to join our team as the Director of Product, Sleep Study. This is an exceptional opportunity to drive innovation and growth in the sleep health space, working closely with cross-functional teams to develop and launch cutting-edge...
-
Consumer Care Sleep Health Advocate
1 day ago
Sydney, New South Wales, Australia ResMed Full timeKey Role ResponsibilitiesThis role is accountable for delivering a gold star consumer experience across all interactions and pathways, striving to meet the consumer's needs in their first point of contact.Key responsibilities include:Create a seamless consumer experience across all interactions and pathways, focusing on meeting the consumer's needs in their...
-
Sleep Apnea Account Manager
3 weeks ago
Sydney, New South Wales, Australia Philips Full timeJob Title:Account Manager Sleep and Respiratory CareJob Description:Philips is a leading global healthcare company committed to improving the lives of millions of people worldwide. We are seeking an experienced Account Manager to join our high-performing sales team in Sydney Central.The successful candidate will be responsible for driving the growth of our...
-
Sleep and Respiratory Care Account Manager
3 weeks ago
Sydney, New South Wales, Australia Philips Full timeJob TitleAccount Manager for Sleep and Respiratory Solutions – NSW Central (Sydney Metro)Job DescriptionAt Philips, we strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems.Our Sleep and Respiratory business is passionate about providing solutions that lead...
-
Sleep and Respiratory Care Account Manager
3 weeks ago
Sydney, New South Wales, Australia Philips Full timeJob TitleAccount Manager for Sleep and Respiratory Care – NSW Central (Sydney Metro)Job DescriptionAt Philips, we're committed to improving the lives of 3 billion people by 2025. Our Sleep and Respiratory business is passionate about providing solutions that lead to healthier patients, healthier practices, and healthier businesses.We're seeking an...
-
Respiratory Medicine Specialist
2 months ago
Sydney, New South Wales, Australia Thoracic Full timeThoracic Specialist OpportunityWe are seeking a highly skilled and experienced Specialist in Respiratory and Sleep Medicine to join our dynamic team at Thoracic. As a key member of our multidisciplinary team, you will have the opportunity to provide expert clinical care to patients with a wide range of respiratory and sleep disorders.Key...
-
Product Design Engineer
2 weeks ago
Sydney, New South Wales, Australia ResMed Full timeAbout the RoleThis is a Graduate Design Engineer position at ResMed, a leading company in the AU, where you'll be at the heart of developing innovative sleep apnea masks.Key ResponsibilitiesDesign new products and enhance existing ones to improve patient comfort, usability, and therapy effectiveness.Collaborate with experienced engineers, user experience,...
-
Product Manager
1 month ago
Sydney, New South Wales, Australia ResMed Full timeTransform Lives and Shape the Future of Sleep ScienceAre you passionate about improving lives through innovation? Do you thrive in fast-paced, startup-like environments where you can take bold ideas and turn them into reality? If so, this opportunity at ResMed could be your dream job.Join the Team Building Tomorrow's HealthcareWe're not just...
-
Respiratory Medicine Specialist
3 weeks ago
Sydney, New South Wales, Australia Tideri Jobbörse Full timeRespiratory and Sleep Physician OpportunityWe are seeking a skilled Respiratory and Sleep Physician to join our team at Northern Beaches Respiratory and Sleep. As a specialist in respiratory and sleep medicine, you will provide high-quality care to patients with a range of respiratory and sleep disorders.Key Responsibilities:Provide specialist outpatient...
