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Sleep Health Journey Specialist

1 month ago

Sydney, New South Wales, Australia ResMed Full time

About the Role:

This position focuses on supporting consumers in their sleep health journey, providing needs-based solutions through ResMed's sleep health product range.

As a key member of the Australian Consumer Care Centre team, you will provide front-line support to new and existing consumers across Australia, engaging with them through various channels to understand their needs and offer tailored solutions.

Key Responsibilities:

  • Create a gold-star consumer experience across all interactions and pathways.
  • Identify, handle, and convert sales opportunities by engaging with consumers to find the right combination of products and services to meet their needs.
  • Actively promote ResMed product and service offerings to existing and potential consumers, including promotions, product releases, partnerships, and self-service options.
  • Demonstrate a strong sense of ownership of the consumer's omni-channel experience, nurturing a pipeline from initial enquiries through to processing sales and after-sale support.
  • Advocate for and educate consumers on the continued usage of ResMed products and services throughout their sleep health journey.
  • Strong commitment and drive to achieve weekly, monthly, and quarterly sales targets while providing a gold-star consumer experience.
  • Actively participate in continuous improvement projects and their implementation within the Direct to Consumer Channel.

About You:

To be successful in this role, you will have:

  • 3 years' sales experience in a fast-paced inbound or outbound telesales environment.
  • Technological literacy (MS Office, CRM, and phone systems).
  • Strong communication skills (both written and verbal), exceptional active listening abilities.
  • Demonstrated ability to convert potential leads to sales.
  • Experience in working towards and achieving targets.
  • Willingness to embrace change and commitment to continuous improvement.
  • Aptitude for problem-solving, dealing with difficult consumers while staying solution-focused.
  • Ability to work autonomously, interpret instructions, and follow process and procedures.
  • Flexibility to work a variety of shifts, including weekends.
  • A self-starter with the ability to work in varied environments.

Benefits:

ResMed offers flexible/hybrid work arrangement options, employee stock purchase plan (ESPP), employee assistance program (EAP), 20 weeks paid parental leave, 2-day volunteer leave, carers leave, free gym and swimming pool access, access to on-site vacation care, free parking, free coffee, and subsidised meals.

Join ResMed and discover a career that's challenging, supportive, and inspiring. Our culture is driven by excellence, and we focus on creating a diverse and inclusive environment that encourages individual expression and innovative ideas.