Sleep Health Journey Specialist
3 weeks ago
About the Role:
This position focuses on supporting consumers in their sleep health journey, providing needs-based solutions through ResMed's sleep health product range.
As a key member of the Australian Consumer Care Centre team, you will provide front-line support to new and existing consumers across Australia, engaging with them through various channels to understand their needs and offer tailored solutions.
Key Responsibilities:
- Create a gold-star consumer experience across all interactions and pathways.
- Identify, handle, and convert sales opportunities by engaging with consumers to find the right combination of products and services to meet their needs.
- Actively promote ResMed product and service offerings to existing and potential consumers, including promotions, product releases, partnerships, and self-service options.
- Demonstrate a strong sense of ownership of the consumer's omni-channel experience, nurturing a pipeline from initial enquiries through to processing sales and after-sale support.
- Advocate for and educate consumers on the continued usage of ResMed products and services throughout their sleep health journey.
- Strong commitment and drive to achieve weekly, monthly, and quarterly sales targets while providing a gold-star consumer experience.
- Actively participate in continuous improvement projects and their implementation within the Direct to Consumer Channel.
About You:
To be successful in this role, you will have:
- 3 years' sales experience in a fast-paced inbound or outbound telesales environment.
- Technological literacy (MS Office, CRM, and phone systems).
- Strong communication skills (both written and verbal), exceptional active listening abilities.
- Demonstrated ability to convert potential leads to sales.
- Experience in working towards and achieving targets.
- Willingness to embrace change and commitment to continuous improvement.
- Aptitude for problem-solving, dealing with difficult consumers while staying solution-focused.
- Ability to work autonomously, interpret instructions, and follow process and procedures.
- Flexibility to work a variety of shifts, including weekends.
- A self-starter with the ability to work in varied environments.
Benefits:
ResMed offers flexible/hybrid work arrangement options, employee stock purchase plan (ESPP), employee assistance program (EAP), 20 weeks paid parental leave, 2-day volunteer leave, carers leave, free gym and swimming pool access, access to on-site vacation care, free parking, free coffee, and subsidised meals.
Join ResMed and discover a career that's challenging, supportive, and inspiring. Our culture is driven by excellence, and we focus on creating a diverse and inclusive environment that encourages individual expression and innovative ideas.
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