Sleep Health Journey Coach
3 weeks ago
About the Role:
This role is focused on supporting consumers in their sleep health journey, providing needs-based solutions to help them achieve better sleep outcomes. As a key member of the Australian Consumer Care Centre team, you will be responsible for delivering exceptional customer experiences across various touchpoints, including phone, email, video calls, and social media.
Key Responsibilities:
- Provide gold-star customer experiences, striving to meet consumer needs in their first point of contact.
- Identify, handle, and convert sales opportunities by engaging with consumers to find the right combination of products and services to meet their needs.
- Actively promote ResMed's product and service offerings, including promotions, product releases, and partnerships.
- Nurture a pipeline from initial enquiries through to processing sales and after-sale support.
- Advocate for and educate consumers on the continued usage of ResMed products and services to enhance their sleep health journey.
About You:
To be successful in this role, you will have:
- 3 years' sales experience in a fast-paced inbound or outbound telesales environment.
- Strong communication skills, both written and verbal, with exceptional active listening abilities.
- Demonstrated ability to convert potential leads to sales.
- Experience in working towards and achieving targets.
- Willingness to embrace change and commitment to continuous improvement.
- Aptitude for problem-solving, dealing with difficult consumers while staying solution-focused.
What We Offer:
ResMed offers a dynamic and supportive work environment, flexible work arrangements, and a range of benefits, including employee stock purchase plan, employee assistance program, and paid parental leave. Join us in creating a healthier world, one sleep at a time.
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