Gucci Client Experience Specialist

3 days ago


Perth, Western Australia Gucci Full time

About Us

Gucci is a global luxury fashion brand that values diversity, talent, and uniqueness. We're a community of people united by a passion for breaking new ground in the fashion world and beyond.

Job Opportunity

We're seeking a Casual Client Advisor to join our dynamic team in our Perth Store. As a Client Advisor, you'll offer every customer a unique experience, turning their dreams into a Gucci creation.

Your Role

You'll make a real difference for each of your clients by building real connections with them and offering them the tailored Gucci service while sharing your passion for the product.

Key Responsibilities

  • Drive and achieve individual and team Key Performance Indicators (KPIs), including sales targets, client outreaches, average ticket, Net Promoter Score (NPS), and conversion rate.
  • Engage with clients and build long-term relationships using various clienteling tools that allow you to cultivate brand loyalty.
  • Participate in ongoing product knowledge and sales training modules in person and virtually through the Gucci Retail Training portal.
  • Support the back-of-house team with cycle count and stock take processes as required from time to time, specific to your department.

Requirements

  • Must have full availability across Monday – Sunday.
  • Previous experience in luxury retail would be advantageous.
  • A brand ambassador with a passion for delivering great service.
  • A team player willing to work together in achieving store targets and KPIs.
  • Energetic with a positive attitude.
  • Excellent communication skills both verbal and written.

Why Work with Us?

This is a great opportunity to join the Gucci adventure and contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group. We offer endless possibilities to learn and grow, and our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Gucci is committed to building a diverse workforce and welcomes applications from all qualified candidates, regardless of their background.

Job Type

Casual

Schedule

Part-time

Organization

GUCCI AUSTRALIA PTY LTD



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