Customer Experience Liaison

1 day ago


Perth, Western Australia Commercial-RTA-Customer Experience Full time
About the Role

We're seeking a skilled Customer Experience Partner to join our Real Time Agent Support Team. As a key member of our team, you'll play a vital role in ensuring our customers have a seamless experience with our platform and the people who support it.

Key Responsibilities
  • Support users and internal team members by responding to complex inquiries
  • Identify and resolve imminent issues with existing features and suggest potential product changes to improve future user experience
  • Collaborate with development and sales teams to communicate issues and drive solutions
  • Process client onboarding and time-critical data entry tasks
What We Offer
  • A dynamic and inclusive work environment where you can make a real impact
  • A competitive salary and benefits package
  • Opportunities for growth and professional development
  • A collaborative team spirit and a passion for delivering exceptional customer experiences
Requirements
  • Proven experience working in a customer success focused role
  • Exposure to working with technology and SaaS platforms
  • A passion for delivering a great customer experience
  • Analytical and problem-solving skills
Why Choose Us?

We're a forward-thinking company that's committed to simplifying the property journey for all involved. Our team is passionate about using technology to solve real-world problems and deliver exceptional customer experiences. If you're a motivated and customer-focused individual who is looking for a new challenge, we'd love to hear from you.



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