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Gucci Team Lead

2 months ago

Perth, Western Australia GUCCI AUSTRALIA PTY LTD Full time
About the Role

We are seeking a highly skilled and experienced Team Manager to join our team at GUCCI AUSTRALIA PTY LTD. As a Team Manager, you will be responsible for leading, supervising, and inspiring a dedicated team of Client Advisors to deliver exceptional results through a client-centric approach.

Key Responsibilities
  • Lead and Develop Your Team
    • Promote a positive, collaborative, and professional team environment that fosters trust, integrity, and superior performance standards, leading by example.
    • Conduct regular and performance conversations, discussing results and developing action plans by setting reasonable, achievable, and SMART KPIs, ensuring it is tracked in Workday.
    • Partner with the Retail Manager/Associate Retail Manager and the HR department on all employee relations issues to ensure effective and consistent resolutions.
  • Client Experience and Engagement
    • Lead the store morning briefings as and when required, delivering key business communication and daily objectives.
    • Lead and inspire your team on executing a superior client experience, ensuring the hospitality mindset is in each Client Advisor.
    • Develop a Client Engagement mindset, with the purpose of building long-lasting relationships with clientele.
  • Category Management and Sales
    • Monitor performance of the categories assignment and proactively propose action plans to reach targets.
    • Partner with the Retail Manager/Associate Retail Manager and the Merchandising team by providing effective feedback on products, stock situation, and specific category requests in order to grow the business.
  • Visual Merchandising and Training
    • Partner with the Retail Manager/Associate Retail Manager and the Visual Merchandising team to provide insights to maximise the category potential while ensuring the image and merchandising guidelines of the store are maintained.
    • Partner with the Retail Manager/Associate Retail Manager and the training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring they are aware of market trends and competitors.
  • Health and Safety
    • Ensure compliance of Workplace Health and Safety (WHS) strategies, including driving health and safety practices and ensuring the Gucci WHS policies and standards are upheld and executed consistently.
    • Report all hazard, incidents, and near misses via the WHS procedure immediately as they occur, reporting major incidents to HR directly via phone and immediately.
  • Other Responsibilities
    • Any other ad hoc duties as required by your manager.
Requirements
  • Studies in Business Management/Retail Management desirable.
  • Previous experience as a Department Manager or Senior Client Advisor, in a supervising capacity from the retail or service industry, with a proven track record, preferably in luxury fashion.
  • Strong analytical and problem-solving skills.
  • Commercial awareness.
  • Experience in management of a small team.
  • Exceptional written and verbal communication skills.
  • Passionate in developing and furthering a career within the luxury fashion industry.
About Us

GUCCI AUSTRALIA PTY LTD is a global luxury group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering, and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.