Client Service Specialist
4 days ago
About the Role:
AU002 Marsh Pty Ltd_AU is seeking a highly skilled Client Service Specialist to join our team in Perth. As a Client Service Specialist, you will play a critical role in supporting our clients and colleagues in all aspects of administration and technical support.
Key Responsibilities:
- Provide administrative support to Account Brokers, ensuring timely and accurate production/processing of client transactions.
- Support the achievement of high levels of client satisfaction through effective administrative support.
- Ensure accurate and up-to-date records on all clients are maintained at all times.
- Develop and maintain a thorough understanding of all major classes of insurance offered by the Company.
- Stay up-to-date with relevant legislation, including the Insurance (Agents & Brokers) Act, Insurance Contracts Act, and other relevant laws.
- Work collaboratively with the Operations team to drive standardization of processes and procedures.
- Provide training and support to non-client facing operations colleagues on product and client knowledge.
Requirements:
- Excellent communication and administration skills.
- Strong organizational and time management skills.
- Sound knowledge of Microsoft Office suite and ability to learn other computerized systems.
- Ability to work under pressure and meet deadlines.
- High School Certificate or equivalent.
- Minimum 2 years' experience in a similar broking/operational role, preferably in an insurance related field.
- Minimum Tier 1 ANZIIF Broking License.
About Us:
AU002 Marsh Pty Ltd_AU is a leading insurance broker with a strong presence in Perth. We offer a dynamic and supportive work environment, with opportunities for career growth and development.
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