Client Service Specialist

4 days ago


Perth, Western Australia AU002 Marsh Pty Ltd_AU Full time

About the Role:

AU002 Marsh Pty Ltd_AU is seeking a highly skilled Client Service Specialist to join our team in Perth. As a Client Service Specialist, you will play a critical role in supporting our clients and colleagues in all aspects of administration and technical support.

Key Responsibilities:

  • Provide administrative support to Account Brokers, ensuring timely and accurate production/processing of client transactions.
  • Support the achievement of high levels of client satisfaction through effective administrative support.
  • Ensure accurate and up-to-date records on all clients are maintained at all times.
  • Develop and maintain a thorough understanding of all major classes of insurance offered by the Company.
  • Stay up-to-date with relevant legislation, including the Insurance (Agents & Brokers) Act, Insurance Contracts Act, and other relevant laws.
  • Work collaboratively with the Operations team to drive standardization of processes and procedures.
  • Provide training and support to non-client facing operations colleagues on product and client knowledge.

Requirements:

  • Excellent communication and administration skills.
  • Strong organizational and time management skills.
  • Sound knowledge of Microsoft Office suite and ability to learn other computerized systems.
  • Ability to work under pressure and meet deadlines.
  • High School Certificate or equivalent.
  • Minimum 2 years' experience in a similar broking/operational role, preferably in an insurance related field.
  • Minimum Tier 1 ANZIIF Broking License.

About Us:

AU002 Marsh Pty Ltd_AU is a leading insurance broker with a strong presence in Perth. We offer a dynamic and supportive work environment, with opportunities for career growth and development.



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