Business Operations Assistant

3 weeks ago


Melbourne, Victoria, Australia Ricoh Imaging Europe Full time

Ricoh Imaging Europe seeks a skilled Business Operations Assistant to support our sales team in delivering exceptional customer service and driving business growth.

About the Role

This permanent position is an exciting opportunity for a self-motivated individual with excellent communication skills and experience in a business-to-business sales environment.

As a Business Operations Assistant, you will play a critical role in ensuring smooth customer outcomes, coordinating activities and projects, and providing administrative support to the sales team.

Key Responsibilities
  • Liaise between internal divisions to ensure seamless customer experiences
  • Coordinate events and campaigns, and assist with data gathering and documentation
  • Support the sales team with customer and opportunity data management using Salesforce
  • Assist in creating customer presentations, quotations, and proposals
  • Enter and close quotes and orders using the CPQ system
  • Maintain price lists for specific customers and upload them into CPQ
  • Interface with the IMACD team on customer requirements and order progress
  • Investigate and resolve customer billing, toner automation, meter reading, and service incident issues
Requirements
  • Experience working in a business-to-business sales environment
  • High level of computer skills, particularly with Microsoft Office
  • Excellent communication skills, both written and verbal
  • Self-starter with problem-solving skills
What We Offer
  • Paid Parental Leave
  • Purchased Leave Scheme
  • RedE recognition program
  • Free income protection cover
  • Wellness program
  • Novated leasing
Salary: €45,000 - €55,000 per annum

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