Senior Operations Transformation Lead
1 month ago
Conduent Business Services is a leading provider of mission-critical services and solutions to Fortune 100 companies and governments worldwide. We are seeking an experienced Senior Operations Transformation Lead to oversee the transition of our CVTS operations from a legacy card-based system to a new account-based system.
This critical role will involve managing the operational model change, processes, and procedures, with a focus on ITIL compliance. The successful candidate will lead the introduction of new tools, including Conduent Atlas Ticketing System, ServiceNow, and Dynamics 365. Additionally, they will be responsible for operational services design and readiness phases.
We are looking for a strong communicator with excellent leadership skills, who can foster collaboration across all entities. A minimum of 5 years of experience in project management is required, with a proven track record of successfully managing large-scale transitions. The ideal candidate will have a background in operations, technology, and project management, with exposure to change management and ITIL.
The Senior Operations Transformation Lead will be responsible for:
- Managing the overall strategic and tactical aspects of internal and client-facing engagements
- Analyzing, assessing, transforming, and re-engineering operations, processes, tools, and practices
- Leading the operations transition team
- Organizing and scheduling workstreams and activities needed for the outcome
- Interacting with delivery teams to ensure operational aspects of implemented solutions
- Managing relationships with client's operations establishment team
- Leveraging relationships by interfacing with and influencing key stakeholders
The ideal candidate will possess the following skills and qualifications:
- Solid experience in project management (minimum 5 years)
- Exposure to change management
- Proven ITIL experience
- Transportation industry experience is advantageous
- Bachelor's degree in electrical/electronic/communications engineering, computer science, or similar field
We offer a competitive salary range of $120,000 - $180,000 per annum, depending on experience. If you are a motivated and results-driven professional looking for a challenging opportunity, please submit your application.
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