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Tech Expert Support Specialist

2 months ago

Eight Mile Plains, Queensland, Australia Logicalis Australia Full time
Job Overview

An exciting opportunity has arisen for a skilled Tech Expert Support Specialist to join our team at Logicalis Australia. As a key member of our support team, you will be responsible for providing exceptional technical support and services to our clients.

This is a unique chance to work with a dynamic team of 7,000+ innovators across 30 territories, collaborating with over 10,000 clients from diverse industries. You will have the opportunity to make a tangible impact, empowering businesses to thrive in today's fast-paced tech landscape.

Key Responsibilities
  • Provide Level 2 Desktop/Deskside Support services for all end user EUC equipment and systems, resolving incidents and requests within the Service Level Agreement.
  • Own desktop connectivity support, including docking solutions, Audio Visual, patching and wireless configuration.
  • Escalate to 3rd party support / vendors where appropriate including warranty repair processing.
  • Produce KBAs to enable the Customer Experience Analysts (L1 teams) to close more cases.
  • Provide diagnostic troubleshooting and incident resolution for users onsite and remote; ensuring accurate and comprehensive notes are entered into the ITSM tool for each event managed.
Requirements

To succeed in this role, you will need:

  • A strong technical understanding of LAN/WAN/Voice/Security - in relation to End User technologies - with demonstrable experience in one or more technologies.
  • Knowledge of Microsoft Modern Device Management (Intune, M365), having previously supported end-users with desktop, laptop, tablet and mobile device issues.
  • Pride in being a self-starter who remains calm, and detail orientated under pressure; exhibiting an engaging style of communication and customer 'centricity in every interaction.
  • Passion and desire to develop and share knowledge
  • Able to work well within a small team to achieve positive customer outcomes.
  • Relevant to role IT Technology qualification such as Degree, Diploma, CompTIA, ITIL
Benefits

We offer a competitive salary range of $90,000 - $110,000 per annum, depending on experience, as well as a range of benefits that support your professional and personal development, including:

  • Equal Paid Parental Leave to all primary and secondary carers
  • Flexible and Focus Ways of Working that means structuring the way you work that works best for you and being the partner of choice for our customers, people and the planet.
  • Diversity Equity and Inclusion Commitment which puts Inclusion as a strategic priority for Logicalis Australia – investment across Employee Resource groups, DEI Training and Mentoring that supports a workplace with a culture of accountability and zero tolerance for un-inclusive behaviours
  • Investment in your Leadership and career through our Grow program. Logicalis Australia is definitely a place where we see our people as the most valued Architects of Change. Our people have moved from Help-desk to Cloud-Engineering, from Sales to Management, from Operations to Senior Leadership. People here can have an idea, make a plan, and see it through. You can enjoy genuinely impacting change and controlling your own professional success.