Service Desk Support Specialist

5 days ago

Melbourne, Victoria, Australia Equity Trustees Full time
About the Role

We are seeking a highly skilled Service Desk Support Administrator to join our Technology & Projects team at Equity Trustees. As a key member of our team, you will play a pivotal role in delivering exceptional IT support and ensuring our systems run smoothly.

Key Responsibilities
  • Provide expert technical support across all IT infrastructure and systems, ensuring minimal downtime and maximum productivity.
  • Manage and resolve service requests and incidents efficiently, utilizing your strong troubleshooting skills and knowledge of Windows environments.
  • Conduct essential system monitoring, procurement, and reporting, upholding and ensuring compliance with IT security and organisational policies.
Requirements
  • Proven experience in a similar Service Desk support role, with a strong track record of delivering exceptional customer service.
  • Strong communication skills, with the ability to effectively communicate technical information to both technical and non-technical stakeholders.
  • Proficiency in Microsoft platforms and ITSM principles, with a strong understanding of IT service management best practices.
What We Offer
  • A warm, open, and supportive culture that values employee well-being and growth.
  • An attractive remuneration package, including reward and recognition programs, to reward your hard work and dedication.
  • An employee wellness program, including discounted health insurance and an employee assistance program, to support your physical and mental health.
  • An individual learning and development budget to help you grow and develop your skills and knowledge.
  • A workplace volunteering and giving program to enable you to make a positive impact in the community.
About Us

Equity Trustees is a leading specialist trustee company, established in 1888. We help our clients grow, manage, and protect their wealth now and for generations to come. As a trustee company, it is our responsibility to always act in our clients' best interests, ensuring they feel safe, valued, and cared for.

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