Customer Experience Director
6 days ago
A fresh pair of prescription glasses every six months
Oscar Wylee is a leading optometry company with 130+ stores located in Australia, New Zealand and Canada, employing 1000+ worldwide. We are committed to delivering exceptional patient care along with providing an affordable, unique and fashionable product to all.
We are an ambitious, solutions focused and energetic group passionate about making a positive difference to communities needing access to this important service.Our inhouse designers are influenced by the latest global fashion trends and bring the product to the customer direct from our manufacturers.
About the role
Our Assistant Store Managers support our Store Managers oversee the day to day operation of the retail arm of our service and ensure compliance to company policies and procedures, particularly when the Store Manager is not on shift.
Assistant Store Managers collaborate closely with our Optometrists to deliver a superior customer experience. They set a positive example for our store team members who also rely on their ability to resolve less complex problems.
About the person
This role suits individuals who have prior experience in customer facing roles involving sales. Supervising other workers and delivering on-site training to junior members of a team is also required. Key skills include building meaningful and long-term relationships with customers and possessing a collaborative and consultative leadership style.
This is an ideal opportunity for someone looking to advance beyond a customer facing role and grow within a dynamic organization. We often provide relocation support to meet the needs of our staff.
Due to the high volume of applications we typically receive for our roles, we can only respond to shortlisted applicants. However, by applying for this role you will be added to our talent community, allowing us to consider you for future opportunities.
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