Enterprise Client Growth Specialist
2 weeks ago
We are seeking a seasoned Customer Success Manager to drive business outcomes and build strong partnerships with our enterprise clients.
About the Role:This is an exciting opportunity to own a portfolio of high-value clients, driving adoption and ensuring they get the most out of their platform investment.
Key Responsibilities:- Develop and execute strategic plans to grow client revenue and improve customer satisfaction.
- Partner with cross-functional teams to implement digital shelf programs and drive transformation within the client's organization.
- Conduct regular business reviews with senior stakeholders to demonstrate value, progress, and opportunities for growth.
- Provide guidance and support to clients through change management processes and position yourself as a trusted advisor.
- Capture feedback, surface enhancement requests, and collaborate with product, sales, and customer success teams to drive continuous improvement.
- 3+ years' experience in a CSM or similar post-sales role in a SaaS environment.
- A proven track record of managing enterprise clients and navigating complex stakeholder environments.
- Experience in (or working closely with) the FMCG, liquor, media, or brand/ecommerce side of business.
- Strong communication and negotiation skills.
- Ability to manage expectations, deliver on commitments, and adapt to change.
- Experience with media platforms is a plus.
- A team player who's happy to collaborate with peers in Customer Success, Sales, and Tech.
Our company offers a dynamic work environment, opportunities for growth and development, and a competitive compensation package.
If you're a motivated and results-driven professional looking to make a meaningful impact, we encourage you to apply for this exciting opportunity.
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