Senior Technical Support Specialist

1 month ago

Brisbane, Queensland, Australia QIAGEN Full time

About Us

At QIAGEN, we're driven by a vision to make improvements in life possible. Our mission is to revolutionize science and healthcare by empowering our employees to push boundaries and challenge the status quo.

We're seeking an experienced Senior Technical Support Specialist to join our Queensland team, supporting our extensive customer base across the region.

The successful applicant will have the opportunity to work on a wide range of tasks, including:

  • Equipment Installation and Maintenance: Install, maintain, and repair equipment to ensure optimal performance and minimize downtime.
  • Customer Relationship Management: Develop and maintain positive relationships with customers, providing exceptional support and ensuring their needs are met.
  • Reference Customer Development: Assist in the development and maintenance of reference customers, helping to drive business growth and expansion.
  • Sales and Service Targets: Collaborate with the sales team to meet or exceed targets related to customer satisfaction, driving revenue growth and increasing market share.
  • Feedback and Collaboration: Provide regular feedback to the sales, global product support, and management teams to improve processes and increase efficiency.
  • Regional Support: Offer cross-border and regional support when required, helping to expand the company's reach and presence.

You'll be part of a small and efficient service team, working together to deliver exceptional results and exceed customer expectations.

About You

To succeed in this role, you'll need:

  • Tertiary qualifications in Engineering or an equivalent field.
  • A minimum of 3 years' experience in a comparable position within the after-sales service business, preferably in the medical diagnostic/life science markets.
  • Excellent troubleshooting and customer-facing skills, with the ability to work independently and in a structured environment.
  • Strong time management, tool management, and excellent communication skills.
  • Proven experience in developing customer relationships and meeting/exceeding sales and service targets.

What We Offer

As a Senior Technical Support Specialist at QIAGEN, you can expect:

  • A competitive salary ranging from $90,000 to $120,000 per annum, depending on experience.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Ongoing training and professional development opportunities to help you grow your career.
  • A collaborative and dynamic work environment that fosters innovation and creativity.
  • The chance to work for a leading company in the life science industry, making a real difference in people's lives.

Location

This role is based in Brisbane, Queensland, with occasional travel required for training and customer visits.

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