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Technical ServiceNow Specialist

1 month ago

Brisbane, Queensland, Australia Queensland Fire and Emergency Services Full time

About Us

At Queensland Fire and Emergency Services, we strive to provide exceptional fire prevention, preparedness, and response services to our community. Our team is committed to delivering innovative solutions that meet the evolving needs of our customers.

Job Summary

We are seeking a skilled Technical ServiceNow Specialist to join our team. In this role, you will be responsible for designing, developing, and delivering high-quality digital workflows, technical support, and services that meet business requirements and technical specifications.

Key Responsibilities

  • Design and Development

Create complex digital workflows, technical support, and services using ServiceNow, ensuring compliance with approved software specifications and business requirements.

Technical Leadership

Provide high-level advice to senior management and external stakeholders on the delivery of and technical direction for ServiceNow across the department.

Solution Delivery

Develop and implement effective project and resource management plans to deliver technical solutions and provide technical advice and support where required.

Documentation and Governance

Maintain internal technical documentation, manuals, policies, and processes at an enterprise level to ensure effective governance arrangements for ServiceNow implementations and improvements.

Performance Analysis and Improvement

Analyse service delivery performance to identify opportunities for innovation and improvement in the ServiceNow Platform and enterprise workflows that create and extend business benefits, optimise cost and performance of services, and mitigate technical and business risks.

Requirements and Qualifications

  • Experience and Certification

Minimum 3 years of experience in ServiceNow, including certification as a ServiceNow Certified Systems Administrator.

Knowledge and Skills

Deep understanding of ServiceNow, ITIL 4 Foundations, and Knowledge-Centered Support (KCS) principles and practices.

Certifications and Training

Possession of or willingness to obtain relevant certifications and training in ServiceNow, ITIL, and KCS.

Working Environment

This role offers a dynamic working environment with opportunities for professional growth and development. You will be part of a talented team dedicated to delivering exceptional services to our community.

Salary Information

The estimated salary range for this role is $5,500 - $6,300 per fortnight, based on the location and job requirements.