Senior Technical Support Specialist
3 weeks ago
Job Overview:
As a seasoned technical support specialist, you will play a pivotal role in delivering exceptional technical assistance and guidance to our valued customers. Your expertise in diagnosing and resolving complex technical issues related to our video surveillance products and solutions will contribute significantly to customer satisfaction and help them achieve optimal performance from our products.
Key Responsibilities:
- Provide timely and effective technical support to customers via phone, email, or other communication channels.
- Diagnose and troubleshoot technical issues related to Dahua video surveillance products, including cameras, recorders, and software.
- Guide customers in the installation, configuration, and operation of our products.
- Collaborate with internal teams, including R&D, to escalate and resolve complex technical issues.
- Document and maintain accurate records of customer interactions, inquiries, and resolutions in the ticketing system.
- Ensure timely communication with customers to provide updates on issue resolution progress.
Requirements:
- Bachelor's degree in Computer Science, Electrical Engineering, or a related field.
- Proven experience in technical support or a similar customer-facing role.
- Solid understanding of video surveillance technologies and related networking concepts.
- Proficiency in troubleshooting hardware and software issues.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills with a customer-centric approach.
Benefits:
This is a full-time position based in Brisbane, Queensland. Some travel may be required for on-site support or training purposes. The estimated salary for this role is $80,000 - $110,000 per annum, commensurate with experience.
-
Senior Technical Support Specialist
4 weeks ago
Brisbane, Queensland, Australia QIAGEN Full timeAbout UsAt QIAGEN, we're driven by a vision to make improvements in life possible. Our mission is to revolutionize science and healthcare by empowering our employees to push boundaries and challenge the status quo.We're seeking an experienced Senior Technical Support Specialist to join our Queensland team, supporting our extensive customer base across the...
-
Senior Technical Documentation Specialist
3 weeks ago
Brisbane, Queensland, Australia Sikorsky Australia Full timeRole OverviewWe are seeking a skilled Senior Technical Documentation Specialist to join our team in Enoggera, QLD.The successful candidate will have the opportunity to work on exciting projects and contribute to the development of innovative technical documentation solutions.
-
Senior Technical Learning Specialist
4 weeks ago
Brisbane, Queensland, Australia Hastings Deering (Australia) Ltd Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Technical Learning Specialist to join our team in Queensland.This is a full-time 12-month contract opportunity to develop and deliver effective role-specific learning solutions for the Warehouse Management System within Sime Darby Industrial.As a Senior Technical Learning Specialist, you...
-
Senior Insurance Technical Specialist
4 weeks ago
Brisbane, Queensland, Australia Vero Insurance Full timeAbout Vero InsuranceVero Insurance offers a competitive salary package, including Pay Band 4.Job OverviewThe Senior Insurance Technical Specialist will provide technical assistance to the Claims Advisors by contributing to and driving proactive claims management.You will be responsible for supporting the Claims Advisors to make timely and appropriate...
-
Technical Support Specialist
2 weeks ago
Brisbane, Queensland, Australia CBRE Full timeJob OverviewWe are seeking a highly skilled Technical Support Specialist to join our Digital & Technology team in Brisbane CBD.About the RoleThe successful candidate will provide exceptional technical support and solutions to internal users, troubleshooting desktop computers, applications, networking problems, communication devices, and video conferencing....
-
Technical Support Specialist
1 month ago
Brisbane, Queensland, Australia Fujitsu Full timeJob Title: Technical Support SpecialistFujitsu is a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.As a Technical Support Specialist, you will provide technical...
-
Senior Technical Support Specialist
4 weeks ago
Brisbane, Queensland, Australia Micromine Full timeUnlock Your Potential in a Fast-Growing Multinational BusinessWe are currently seeking a skilled Product Specialist to join our dynamic team at Micromine Australia, based in Brisbane.This exciting opportunity will put you at the forefront of technical support for Micromine Spry customers, while also assisting with client training and product...
-
Brisbane, Queensland, Australia Hudson - Senior Executive Full timeJob DescriptionAs a Technical Design Delivery Lead, you will be responsible for leading the technical design delivery of multiple infrastructure projects across Queensland. These projects involve civil, structural, and building services, requiring a senior professional with experience in multidisciplinary projects over $50m.Key Responsibilities:Lead and...
-
Senior BIM Technical Specialist
3 weeks ago
Brisbane, Queensland, Australia Cimic Group Full timeSedgman is a leading provider of integrated minerals processing solutions. Our engineering-led approach tackles diverse challenges with confidence, incorporating modern technologies and innovative techniques across commodities.We strive for excellence and innovation in design, delivery, and operations for clients, and have expertise in base and precious...
-
Technical Support Specialist
1 month ago
Brisbane, Queensland, Australia LINFOX ARMAGUARD PTY LTD Full timeLinfox Armaguard Group has a long history of excellence in secure currency supply chain and technology solutions. As a Technical Support Specialist, you will play a key role in planning, designing and implementing technology solutions that meet the needs of ITS projects and operational issues.Key areas of responsibility include:Third Level Technical Support:...
-
Senior Technical Specialist
4 weeks ago
Brisbane, Queensland, Australia Hutchies Full timeOverviewHutchies is a leading construction company based in Toowong.We are seeking an experienced Senior Technical Specialist to join our team on a full-time permanent basis.About the RoleThe successful candidate will be responsible for ensuring the implementation of ESD principles in our projects.Key Responsibilities:Develop and implement ESD strategies for...
-
Technical Support Specialist
3 weeks ago
Brisbane, Queensland, Australia LIMELIGHT PEOPLE Full timeAbout LIMELIGHT PEOPLELIMELIGHT PEOPLE is a fast-growing Managed Service Provider (MSP) offering a range of cloud solutions to customers.Job SummaryWe are seeking an experienced Technical Support Specialist to join our team in Brisbane. The successful candidate will provide first-class pro-active and re-active support across our customers' infrastructure,...
-
Technical Support Specialist
3 weeks ago
Brisbane, Queensland, Australia People's Choice Full timeAbout the RoleWe are seeking a skilled Technical Support Specialist to join our Technology & Transformation Support team. This is a full-time, 12-month fixed-term contract position that requires a proactive and customer-focused individual who can provide timely and effective support to our business users.Key ResponsibilitiesHandle Technology Requests:...
-
IT Technical Support Specialist
1 month ago
Brisbane, Queensland, Australia Hastings Deering (Australia) Ltd Full time## IT Support Analyst Description### OverviewWe are seeking an IT Support Analyst to join our team at Hastings Deering (Australia) Ltd. In this role, you will provide quality IT desktop support services to our users, ensuring smooth operations and resolving technical issues efficiently.### Key Responsibilities* Provide onsite and remote technical support for...
-
Technical Support Specialist
2 weeks ago
Brisbane, Queensland, Australia HelloFresh Australia Full timeAt HelloFresh Australia, we're seeking a skilled Technical Support Specialist to join our IT team.**Company Overview**HelloFresh is a global food technology company with operations in 18 countries. Our mission is to make cooking easy and fun for everyone.**Salary & Benefits**We offer a competitive salary of $80,000 - $100,000 per year, plus employee benefits...
-
Senior Technical Support Analyst
3 weeks ago
Brisbane, Queensland, Australia Clicks IT Recruitment Full timeHigh-performing companies in the Automotive sector are seeking experienced IT professionals to join their teams. Clicks IT Recruitment is working with a client on this hunt for a STRONG level 2 to 3 Support Specialist.The Role:Location: Mackay, QueenslandSalary: $80,000 - $90,000 per annum (dependent on experience)100% On-siteThe Responsibilities:Deliver...
-
Brisbane, Queensland, Australia Green Light Full timeAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team in Brisbane. The successful candidate will be responsible for providing technical support to end-users, including troubleshooting software, hardware, and network issues.Job DescriptionAs a Technical Support Specialist, you will assist with the installation,...
-
Senior Technical Support Professional
4 weeks ago
Brisbane, Queensland, Australia Workday Australia Pty Ltd Full timeAbout the RoleAs a Senior Technical Support Professional at Workday Australia Pty Ltd, you will be responsible for managing a complex ticket queue and ensuring timely updates for customers using our Adaptive Planning Integration product. To succeed in this role, you should have experience troubleshooting enterprise-level software and applications, as well as...
-
Principal Technical Support Specialist
3 weeks ago
Brisbane, Queensland, Australia Connect Personnel Full timeGlobal Infrastructure Projects require a skilled Technical Support Engineer. This role involves liaising with clients and supporting the technical sales team to implement strategies that meet client project requirements. The ideal candidate will have an engineering or technical qualification, preferably in Civil or Structural disciplines. Experience with...
-
Senior Service Desk Technical Specialist
3 weeks ago
Brisbane, Queensland, Australia BESIX Infra Full timeJob Overview">BESIX Infra is seeking a Senior Service Desk Technical Specialist to join our Information Technology team. This role is based in Fortitude Valley, with easy access to public transportation.The ideal candidate will be a key resource providing exceptional delivery of IT operations and service to improve business outcomes.Key...