Strategic Customer Experience Manager

10 hours ago


Charlotte Bay, Australia beBeeCustomerExperience Full time US$120,000 - US$140,000
Customer Experience Leader

We are seeking a highly experienced and customer-focused leader to oversee the Customer Experience team, ensuring alignment with our company values and mission.

Responsibilities:
  • Lead by example and build a high-performing team that excels in customer engagement.
  • Drive innovation through data analysis and continuous improvement of the customer experience.
  • Develop and implement strategic plans to balance quality, productivity, performance management, and cost efficiency.
  • Recruit, train, and retain critical thinking problem solvers who can drive business growth and improve customer satisfaction.
  • Coach and mentor team members to foster collaboration, continuous learning, and high employee engagement.
Requirements:
  • Proven track record of leading customer-facing teams and driving business results.
  • 7+ years of relevant business/customer service experience, including 5+ years in leadership.
  • Strong analytical and problem-solving skills, with the ability to develop and execute strategic plans.
  • At least 10 years of B2B experience, specializing in customer lifecycle management and strategic partnerships.


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