Strategic Business Transformation Specialist

11 hours ago


Charlotte Bay, Australia beBeeBusiness Full time $80,000 - $120,000

The Business Systems Analyst IV plays a pivotal role as a strategic liaison between the Customer Operations Business Team and IT or vendor partners. This position is responsible for analyzing, evaluating, and improving customer service experiences by translating business needs into formal technical requirements.

Key Responsibilities:

  • Support initiatives to simplify and enhance the customer experience.
  • Analyze business operations to identify automation opportunities.
  • Elicit, document, and manage complex business process flows and requirements.
  • Facilitate alignment between business units and IT to ensure strategic solutions.
  • Drive communication and commitment from requirements gathering to implementation.
  • Collaborate with cross-functional teams to ensure technology solutions meet business goals.
  • Assist project managers with task updates and project planning tools.
  • Conduct data analysis to evaluate cost/benefit and technical feasibility.
  • Partner with reporting teams for issue triage and validation of next best actions.
  • Develop and execute test plans for functional and UAT testing.

Required Skills and Qualifications:

  • 10+ years of experience in business/systems analysis.
  • Strong analytical, organizational, and problem-solving skills.
  • Ability to work independently and manage multiple priorities under pressure.
  • Excellent communication skills across all levels of the organization.
  • Demonstrated leadership and initiative.
  • Proficiency in Microsoft Word, Visio, and Excel.
  • Working knowledge of cable television operations and billing systems.

Benefits:

  • Medical insurance.
  • Vision insurance.
  • Hybrid work arrangement with 4 days onsite per week.
  • Standard 40-hour weeks.

Others:

  • Equal employment opportunities (EEO) provided.

Seniority level: Mid-Senior level

Employment type: Contract

Job function: Information Technology

Industries: IT Services and IT Consulting and Telecommunications



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