Customer Experience Strategy Lead

3 days ago


Charlotte Bay, Australia beBeeCustomer Full time US$120,000 - US$140,000

The Role of a Customer Engagement Director

Key Responsibilities:
  • Lead the development and retention of a high-performing customer engagement team.
  • Utilize analytics to drive innovation and continuously improve the customer experience.
  • Create dynamic customer engagement strategies that balance empathy, quality, productivity, performance management, and cost efficiency across various support levels.

The ideal candidate will have a proven track record of leading customer engagement teams, overseeing product experiences, and workflow management. Strong analytical skills, expertise in data analysis and performance management, and experience navigating complex/matrixed organizations are essential.

Requirements:
  • Bachelor's degree with a commitment to continuous learning and professional development.
  • Seven years of relevant business/customer service experience, including a minimum of five years in leadership roles.
  • Proven experience leading customer engagement teams, overseeing product experiences, and workflow management.


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