Store Manager

**About the business**

Santos Organics has been operating since 1978 and is an innovative Environmental Not-for-Profit social enterprise that uses clean food and natural products to fund environmental and social health initiatives through ongoing grants and donations.

**Role Summary**:
The overall responsibility of this position is to manage all aspects of the Santos Organics store located in the Byron Bay Arts & Industrial Estate, ensuring that the focus is to provide distinctive customer service. The SM is responsible for ensuring consistency of quality across the store to spread wholehearted goodness and to be the change maker of our community through donations and environmental projects by increasing sales revenue and our overall net profit.

You will work with our team and your store manager with integrity so that the team and customers know we are creating an inclusive community through providing a supportive and fun environment that empowers everyone to learn, grow, and thrive.

The Store Manager’s tasks will include performing the same duties other team members complete, therefore you will need to effectively time manage and set aside allocated hours to complete administration tasks and responsibilities.

**Main Tasks and Responsibilities**

The ultimate responsibility for all site tasks rests with the Store Manager. The Store Manager may delegate tasks to team members as required, taking into account task complexity and team member position and capability.

**The Store Manager role includes but is not limited to**:
**Team**
- Designate a Customer Service Team Leader from the team on the daily schedule that will lead and ensure the shop has a positive vibe, customers are greeted and engaged, team is strategic with their movement engaging in shop tasks whilst keeping customer focus the priority, shelves stocked and orders received if supplier enters the front of store
- Ensure all team members are actively engaged in increasing sales through customer service
- Publish the roster ideally four weeks in advance to your team, two weeks minimum
- Fostering teamwork amongst your store team
- Advising the P&C Manager of recruitment requirements and ensuring instore inductions are conducted after P&C Manager conducts SO induction
- Conducting chat in’s at the beginning of **every**team member’s shift and ensuring that all team members are fully informed of any daily communications, their tasks and responsibilities
- Conduct probations reviews and annual performance appraisals with your team
- Ensure you and your team stay up to date and informed on all products
- Ensure that you and your team are following the policies and procedures as provided in the SO Policy & Procedure Manual
- Enable growth and development within your team and identify career pathways where possible
- Increase retention rates of your team whilst keeping in mind that positive attrition is required
- Connect and share valuable information and best practices with other Shop Managers

**Finance**
- Complete invoice process per S&OM/FC direction
- Stock and inventory management - Ensuring that all systems and procedures for stock management are implemented and monitored including theft and waste management
- Monitor competing stores prices and product ranges and when appropriate report changes to GM/FC
- Manage rosters to achieve labour budget
- Opening and Closing till, cash and float reconciliations
- Daily Banking or as determined by FC based on banks hours and logistics
- Update shelf talkers daily as provided by finance to maintain margins

**Product**
- Follow the New Product Policy with the Ethics Specialist and the GM to ensure the selection of ethical, market trend and profitable products are available for the shops
- Ensure that all products sold are of the highest quality and freshness and have been approved by the Ethics Specialist.
- Maintain shelf talkers, product labels, merchandise displays and promotional campaigns in line with SO branding guidelines
- Maintain fully stocked shelves and place out of stock labels when product is not available and remove once filled
- Preventing product loss (theft/waste)

**WH&S**
- Ensure that WH&S and FH&S standards and legislation are met, maintained and followed. Ensure correct reporting procedures and documentation is followed consistently and that all team members understand the duty of care in relation to identifying workplace hazards and reducing risks for the team and customers
- Any workplace injuries or near misses are communicated to the P&C Manager immediately to ensure proper lodgement with our workers compensation insurance

**Store**
- Provide consistent distinctive customer service
- Ensure excellent shop presentation and cleanliness
- Ensure maintenance and security of the shop and cafes are addressed

**Reporting**
- Provide GM store monthly report and feedback
- Attend scheduled meetings and complete actions requested based on date requested

**Key Performance Indicator