Cyber Security Support Professional

1 day ago


Melbourne, Victoria, Australia Darktrace Full time
Job Description

This role is an exciting opportunity to join Darktrace, a leading cyber security AI vendor, as a Customer Support Engineer based in Sydney, Australia.

We are seeking a dedicated professional to join our team. Key responsibilities include:

  • Responding to support requests in the Darktrace Customer Portal
  • Explaining software features to help customers maximize the platform's potential
  • Ensuring smooth and efficient customer deployments

In this role, you would be liaising between the development team and the customers to resolve issues, while supporting the Cyber Technology Specialist team around technical deployment aspects.

Salary: $80,000 - $100,000 per annum, depending on experience

About the Company: Darktrace is a fast-growing company with a dynamic and exciting industry of cyber security. We offer hybrid working and a chance to commence a career in the industry.

Requirements:

  • Proven ability to work with data and analytical tools (Essential)
  • Excellent interpersonal/communication skills in both English and Japanese, both verbal and written (Essential)
  • Tenacious, driven & ambitious (Essential)
  • Able to work weekends/Public Holidays (Essential)

Benefits: As part of the Darktrace team, you will have access to extensive training and support as you develop in the role. You'll also be given opportunities to grow with the company.



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