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SMB Concierge Consultant

2 months ago

Melbourne, Victoria, Australia Worldline Full time
About the Role

We are seeking a highly skilled and motivated SMB Concierge Consultant to join our team at Worldline. As a key member of our sales and retention team, you will play a critical role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Manage all inbound calls and lead referrals, providing timely and accurate responses to customer inquiries.
  • Work closely with the SMB Sales Consultants and Retention Managers to achieve monthly KPIs and call targets.
  • Implement strategies to optimize conversion rates of inbound leads through adherence to ANZ Worldline triaging frameworks.
  • Actively engage with potential customers during inbound calls to enhance lead transformation.
  • Ensure proper execution of the referral process between ANZ and ANZ Worldline Payment Solutions Australia.
  • Adhere to ANZ Worldline Payment Solutions policies, processes, and external regulatory and legislative requirements.
Requirements
  • Strong communication skills (verbal and written)
  • Customer service orientated
  • Contact Centre experience
  • Proficient in customer leads management (CRM)
  • Adherence to internal processes and targets
What We Offer

At Worldline, we offer a dynamic and supportive work environment that empowers our employees to learn, grow, and accelerate their careers. Our benefits package includes:

  • A range of health and wellbeing discounts for gym, nutrition, sporting gear
  • Learning and development opportunities to build your skills
  • Additional Leave options to support families, work in the community or take a career break
  • Monthly in person and virtual social events
  • Volunteering leave to support CSR activities

We are committed to creating a positive and collaborative work environment that fosters excellence and innovation. If you are a motivated and customer-focused individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.