Drive Business Growth as a Customer Engagement Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomerEngagement Full time $60,000 - $100,000
Customer Engagement Specialist

Cresta is committed to empowering contact centers with cutting-edge technology and innovative strategies. Our platform leverages the power of artificial intelligence and human expertise to uncover customer insights, automate conversations, and enhance team performance.

Born from the prestigious Stanford AI lab, our co-founders and leaders bring a wealth of experience from renowned companies like Google, Udacity, and more. Our team includes world-class experts in AI, ML, go-to-market leaders, and top-tier investors.

Our valued customers include prominent brands like Intuit, Cox Communications, Hilton, and Carmax. We've been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.

About the Role:
  • As a founding Customer Engagement Specialist, you will be responsible for driving pipeline growth through outbound prospecting and inbound qualification. You will help generate qualified leads that result in new business, supporting our scaling efforts and contributing to the success of our team.

Key Responsibilities:

  • Grow our customer base through personalized outreach via email, phone calls, and social media
  • Develop effective messaging to engage targeted accounts
  • Collaborate with Sales and Marketing to plan and execute outreach campaigns that drive revenue growth
  • Analyze market research data to inform strategic approaches and raise awareness for our company
  • Partner with account executives to generate meetings and sales pipeline
  • Create and prioritize target account and contact lists
  • Conduct high-level conversations with executives in prospect accounts
  • Achieve monthly quotas of meetings, qualified opportunities, and generated pipeline

Requirements:

  • Bachelor's degree in Business, Marketing, Communications, or related field
  • 1+ years prior sales experience (within a Software/High Tech company highly preferred)
  • Ability to work in a fast-paced environment with multiple priorities
  • Strong organizational skills with ability to effectively prioritize tasks
  • Articulate with strong business acumen
  • Excellent storytelling abilities across written, verbal, and visual mediums

We offer a range of benefits designed to support your well-being and promote a healthy work-life balance. This role will be hybrid in Melbourne, Australia.

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