Customer Success Professional

4 weeks ago

Melbourne, Victoria, Australia CreditorWatch Full time
About This Role

We are seeking a highly skilled Customer Success Professional to join our team at CreditorWatch. As a Customer Success Professional, you will be responsible for delivering exceptional customer experiences across our product suite.

Key responsibilities include proactive account management support, client retention and adoption targets, understanding business and client metrics, and ongoing development of strategies to improve individual and team performance.

You will work closely with our Corporate and Key Account Clients, Customer Service, Data and Insights, Product Implementation, and System owners to ensure that you have the tools you need to make an impact.

This is a true Customer Success role where you will be focusing on identifying, supporting, and delivering engaging customer experiences. If you are commercially minded, have strong communication, objection handling, and problem-solving skills, and thrive in a dynamic environment, we encourage you to apply.


About Our Culture

We are committed to creating a workplace that values employee well-being, growth, and development. Our benefits include a fitness first platinum gym membership, daily fuel, wellness days, monthly massages, bonus shares, fun activities, and access to legal services.

We are a team that is passionate about our work and is dedicated to delivering exceptional results. We believe that small efforts or improvements in any aspect of our work collectively lead to significant success.

We are committed to growth, innovation, and exceeding expectations. If you are looking for a challenging and rewarding role where you can make a real difference, we encourage you to apply.


About CreditorWatch

CreditorWatch is a leading Australian data and technology company that provides businesses with access to unique data and innovative products. We are passionate about empowering Australian businesses to trade confidently with their customers.

We offer a complete suite of credit reporting products and data insights covering the entire customer lifecycle. Our customers can confidently manage their commercial relationships, improve productivity, and reduce financial risk.

We were established in 2010 and have been named as one of AFR's Top 10 Best Places to Work. We are committed to growth, innovation, and exceeding expectations.

If you are looking for a company that values employee well-being, growth, and development, and is dedicated to delivering exceptional results, we encourage you to apply.


What You Will Bring

To be successful in this role, you will have a minimum of 1-2 years prior Customer Success experience within a Tech or SaaS business. You will be commercially minded, have strong communication, objection handling, and problem-solving skills.

You will thrive in a dynamic environment and be able to take a holistic approach with our clients. You will be tech-savvy and love utilising tools and systems to help you in your day-to-day. Bonus points for Salesforce users.

We are an equal opportunity employer and committed to excellence through diversity. We do not discriminate on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Our Recruitment Process

We like to keep it simple. Our recruitment process includes a phone screening, hiring manager meeting, functional meeting, and values meeting.

We are committed to responding to every applicant and offer a fantastic culture with open communication and rewards and recognition.

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