Customer Relationship Director

2 weeks ago

Sydney, New South Wales, Australia Pivot Software Full time

Job Summary

Pivot Software is seeking a highly experienced Customer Relationship Director to lead our Account Management teams and drive revenue growth. As a key member of our leadership team, you will play a pivotal role in refining our go-to-market strategy, ensuring customer satisfaction, and retention.

About the Opportunity

  • Develop and execute a market-leading account management strategy that drives revenue growth and customer satisfaction.
  • Drive upsell and cross-sell opportunities using data-driven insights to exceed sales targets.
  • Beyond delivering exceptional value to customers, champion a customer-centric approach to build strong, trusted relationships with key accounts.
  • Lead, mentor, and develop a high-performing Account Management team to achieve exceptional results.
  • Manage budgets, forecasts, and sales metrics to ensure accurate and timely decision-making.

Key Responsibilities

The successful candidate will have a proven track record of success in leading high-performing teams and driving business growth. With a strong history of closing large, complex sales and over-delivering revenue targets, they will possess excellent communication and interpersonal skills, as well as expertise in strategic planning, forecasting, and customer success strategies.

We are an equal opportunity employer, committed to diversity and inclusion. The ideal candidate will be aware of data privacy and security protocols, particularly when handling sensitive employee data in accordance with Pivot Software's ISO 27001 Certified security policies.

What We Offer

In this role, you can expect a competitive salary range of $120,000 - $160,000 per annum, commensurate with experience. Our comprehensive benefits package includes health insurance, retirement savings plan, and generous paid time off. This is an exciting opportunity to join a dynamic company and contribute to its continued success.

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