Customer Relationship Manager

3 days ago

Sydney, New South Wales, Australia NHP Electrical Engineering Products Full time
About Us

NHP Electrical Engineering Products is a dynamic and supportive work environment that encourages work-life fulfilment.

Job Description

We are seeking an experienced Account Manager to join our Sales team. As an Account Manager, you will be responsible for managing and nurturing customer relationships through outbound calling, ensuring customer satisfaction and driving revenue growth.

Key Responsibilities:
  • Build and maintain strong relationships with customers, understanding their needs and ensuring satisfaction
  • Identify opportunities to upsell or cross-sell to increase revenue
  • Develop strategic account plans / mapping to manage key accounts effectively
  • Maintain up-to-date knowledge of the company's products and services to provide accurate information to clients
  • Addressing and resolving client issues in a timely and efficient manner utilising appropriate internal resources
  • Providing quotes to customers and regular reporting on account status to the Sales team
  • Collaborating with the sales team to achieve budget and grow the business
  • Keeping abreast of market trends and competitor activity to identify opportunities and stay competitive
Required Skills and Qualifications

To be successful in this role, you will need:

  • A dynamic & adaptive person who is passionate about what we do and has an aptitude for technical products
  • An ability to 'listen to the customer' & translate needs into business solutions
  • An outstanding communicator who thrives on building strong customer relationships, who is able to build rapport quickly
  • Effective time management & organizational skills
  • Personable with a 'go with the flow' attitude, who genuinely enjoys working with a range of different customers across the phone
Benefits

We offer a great remuneration package based on skills and experience, including:

  • A competitive salary: $80,000 - $110,000 per annum
  • Ongoing learning & development to meet your professional development needs
  • Access to an Employee Assistance Program for you and your family
  • Novated Leasing – options for salary packaging your car
  • Discounts on corporate health insurance with Bupa
  • Paid parental leave
About NHP

NHP is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Our commitment to local industry extends to a strong sense of social responsibility. Through our community engagement strategy, NHP positively contributes to the sustainable development of local communities. We're proud of our community partnerships with Southern Cross Kids Camps and Travellers Aid.

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