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Hotel Front Desk Supervisor
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The ideal candidate for this position will possess a high level of leadership and communication skills, as well as the ability to motivate and develop a team to achieve high standards of service and quality.
About the RoleThis is a key role within our organization, responsible for overseeing the daily operations of our front office and reservations department. The successful candidate will work closely with our General Manager and other departments to ensure that guests receive exceptional service and that our business objectives are met.
Key Responsibilities- Manage the front office and reservations staff, including recruiting, training, and performance management.
- Develop and implement strategies to improve guest satisfaction and increase revenue.
- Monitor and control operational expenditure, ensuring it remains within budgeted guidelines.
- Manage cash handling procedures and ensure all policies and procedures are followed.
- Oversee the efficient and effective staffing of departments to achieve financial and service quality targets.
- Conduct regular meetings with the front office and reservations teams to discuss goals, progress, and any issues.
- Develop and implement training programs to enhance staff skills and knowledge.
- Ensure all public areas are clean and well-maintained, and that guest feedback is reviewed and acted upon regularly.
- Proven experience in a front office or hotel management role.
- Strong leadership and communication skills.
- Able to motivate and develop a team to achieve high standards of service and quality.
- Excellent problem-solving and analytical skills.
- Able to work effectively under pressure and make sound decisions quickly.
- Knowledge of hospitality industry trends and best practices.
- General Manager
- Rooms Division Manager/Executive Assistant Manager
- Front Office and Reservations Staff
- Other hotel departments
Sydney, AU
