Hotel Front Desk Manager Position

4 days ago

Sydney, New South Wales, Australia beBeeService Full time $65,000 - $87,000
Guest Services Supervisor Job Summary

As a Guest Services Supervisor, you will be responsible for overseeing and supervising staff in all aspects of the department's operations. This role involves reporting, data management, and system administration to ensure maximum revenue and occupancy while maintaining uncompromised guest experiences.

\Key Responsibilities:
  • Assume day-to-day responsibilities for the department.
  • Participate in multi-disciplinary teams and liaise with hotel associates.
  • Collect and report on departmental activities and performance relative to benchmarks.

This position requires strong leadership skills, effective communication, and interpersonal abilities. You should have previous management experience preferably in a hotel, hospitality, or tourism environment. Additionally, you must possess thorough knowledge of customer service principles, policies, procedures, and brand standards.

\Required Skills and Qualifications:
  • Demonstrated knowledge of practices and theories in a related field.
  • Thorough understanding of customer service.
  • Effective communication, presentation, interpersonal, and organizational skills.
  • Ability to manage and/or work with a multi-disciplinary staff.
  • Proven knowledge of customer relations, guest services, and designing customer-focused programs.

You should be able to interact effectively with guests, management, peers, staff, and the general public. Familiarity with local area, city, and surrounding regions is an asset.

\Job Requirements:
  • Supervise reservations, check-in, and check-out.
  • Ensure front desk operations are carried out according to systems and procedures.

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